Quality Inspection Team Leader - Mulberry

Job Title: Quality Inspection Team Leader
Job Location: Willows Factory, Bridgwater
Job Listing URL: https://jobs.lever.co/mulberry/2c3d577a-0cbc-4342-9047-01c965aa966f
Job Description: Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

As a Team Leader you will be a positive role model, engaging, coaching and supporting your team to achieve their targets. You will assist your Line Manager to achieve the quality and performance standards within your team. This will be achieved by agreeing, implementing, and monitoring individual and team objectives.

Alongside your Team Leader role, you will perform your primary role as a QC Inspector whilst supporting your Line Manager with all people management within your team.

DUTIES & RESPONSIBILITIES:

· Perform daily target checks.
· Encourage your team to deliver team targets and be confident in suggesting improvements.
· Provide support to your team when necessary, acting as trainer/mentor providing technical assistance.
· Provide an alternative point of contact for employee queries.
· Note taking in confidential meetings (i.e., investigations, recorded conversations.)
· Support Line Manager to monitor the team to check they comply to all health & safety regulations and company policies. Reporting any issues to your Line Manager.
· Communicate where appropriate, information relating to the performance of the team to your Line Manager.
· Recommend/make suggestions to improve your team’s performance to your Line Manager.
· Identify opportunities for training needs within your team and ensure these are implemented where possible.
· Take part in stock take.
· Support Line Manager in resolving workforce needs and shortages.
· Ensure that agreed targets are met whilst ensuring company policies and procedures are adhered to.

In your Line Managers absence, you will cover their role taking on the following responsibilities:

· Hold morning meetings with the team.
· Conduct basic housekeeping responsibilities.
· Log absence on Dayforce taking advice from HR when necessary.
· Recording any behaviour concerns and feedback to your Line Manager.
· Handing of confidential employee information (i.e. absence data.)
· Communicate with other Team Leaders to ensure equal share of responsibilities and workload.

INSPECTION ADDITIONAL DUTIES AND RESPONSIBILITIES:

· Promote the highest possible quality standards at all times.
· Maintain all daily, weekly and monthly figures to ensure they are correct and kept updated for KPI use.

In the Quality Supervisors absence, you will cover their role taking on the following responsibilities:

· Maintain hourly work output paperwork for Quality Manager to approve upon their return.
· Ensure basic output figures are maintained.
· Conduct basic housekeeping responsibilities.

Culture:

− Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
− Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

− As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
− Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

TEAM

· Participate in team meetings chairing at least once a week.
· Work collaboratively with all key stakeholders.
· Work with your functional team to achieve shared objectives.

Skills and Knowledge Required:

· Strong communication skills – written and verbal.
· Demonstrates energy, commitment and focus to ensure delivery of results, particularly team targets.
· Motivated to identify problems and implement solutions.
· Proven ability in producing accurate work with attention to detail.
· Ability to work in a professional manner and maintain confidentiality.
· Familiar with word, excel and email.
· Proven flexible approach to work with the ability to adapt quickly and effectively to unexpected changes.
· Experienced in developing and maintaining successful working relationships with key stakeholders.
· Enjoys working as part of a team.
· Works well under pressure.
· Enjoys working in a hands-on role.

What we can do for you:

- Product allowance
- Additional Day Off for your Birthday!
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Onsite gym (London office)
- Fresh fruit everyday
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts