Provider Relations Specialist - OH - Cityblock Health

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

As the Provider Relations Specialist, you will advance Cityblock’s brand, reputation and partnerships in the communities where our members live to ensure members receive timely, high quality care and are well engaged with Cityblock.  

Reporting to the Network Strategy Lead while supporting Cityblock’s market leadership team in the Ohio Market,  you will play, develop and execute a community engagement strategy to 1) develop Cityblock’s brand and reputation in the community; 2) build strong relationships with providers/social services organizations and agencies, and third party vendors to support coordinated care and referral pathways for Cityblock’s members; 3) manage all Provider events in the Market 4) manage provider engagement as a means for meeting member needs, building trust in community and developing key relationships with external partners. 

You will partner with Cityblock’s care teams on the ground in your market,  to understand the needs of the members, how strategic provider partnerships may address those needs, and how our care team members can collaborate to make and manage referrals to provider and community organizations. 

You will also partner closely with other leaders on the Engagement team to develop and execute brand strategies to better engage members and their families. 

Your work will be centered around: 

Provider Relations and Partnerships

• Identify provider/community needs and foster relationships with provider/community organizations that provide services to meet identified needs.
• Identify, develop, and manage provider partner relationships; work with provider partners to compose data-driven strategic goals for collaborative initiatives.
• Maintain frequent, ongoing communication with provider partners to ensure opportunities are properly identified.
• Work with Network  to implement program and partnership strategies, an evaluation framework, and key performance indicators to measure progress.

Care Team Support 

• Support care team members in troubleshooting navigation of available resources
• Manage and maintain provider partner databases and manage communication workflow.
• Liaise internally to ensure that member-facing teams are on-boarded and trained effectively to be able to leverage the Provider/CBO network and deploy provider/community resources appropriately.
• Inform member outreach strategies and approaches based on information gathered from formal and informal provider/community engagement.
• Strong awareness of public payer policy to support care teams in maintaining members’ eligibility for Medicare and Medicaid and enrollment in other entitlement programs they may be eligible for. 

Cityblock Engagement 

• Support leadership team and care team members in identifying, nurturing and maintaining relevant provider partnerships in high density areas where members reside 
• Coordinate seamless referral workflows with providers and community based organizations to address physical health, behavioral health & social needs
• Develop strong metrics to monitor and evaluate Cityblock’s impact to community to include but not limited to: closed loop referrals,  members served, integrated partnerships
• Create innovative opportunities for collaborating with high value provider partners in the OH Market

Requirements for the Role:

• Bachelor’s Degree 
• 2 years of experience in provider network engagement/relationships work or in a health plan, provider organization or other healthcare setting
• Effective communicator to internal teams and external partners
• Ability to develop collaborative relationships quickly 
• Ability to travel within the OH Market

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.