Product Specialist Mexico - Qualtrics

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

We are seeking people to join an industry-leading team to help our clients ensure their most common touchpoints and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company­. If you are our next hire, you have a track record of academic success, technical aptitude, and the desire to coach some of the world’s leading authorities and top minds. You likely have a scientific or research heavy background such as psychology, engineering, or economics. You will join a team of grads passionate about the opportunity to network and learn from incredible people.

The Expectation for Success

You’ll know you are a top performer when you surpass key productivity goals while consistently receiving top satisfaction scores from our clients­. You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting. While helping customers is your core focus, you also get an opportunity to work on a variety of projects with departments across Qualtrics. Eventually you may move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product, or continue to pursue rapid career progression in Customer Operations.

A Day in the Life

• Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat.
• The one constant about Qualtrics is progress ­- you regularly adapt and learn as our products and technologies change.
• We have an open office environment here at Qualtrics­, so you collaborate with fellow product specialists by finding outside-the-box solutions for both our customers and our processes.
• Help companies build solutions that achieve their business/company goals, pushing them to the next level
• Learn more about a day in the life on our Qualtrics University website. 

Minimum Requirements

• Bachelor’s degree from a top university.
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
• Excellent analytical skills.
• Ability to communicate and teach complicated concepts.
• Detail-orientation with an ability to prioritize and meet deadlines.
• Interest in Technology/SaaS industry.

Preferred Requirements

• Technical or hard science major or minor.
• Prior instructing, research, or tutoring experience.
• Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
• Experience in a tech or start-up environment.