Product Operations Manager - US (Remote) - Luxury Presence

Job Title: Product Operations Manager - US (Remote)
Job Location: United States
Job Listing URL: https://jobs.lever.co/luxurypresence/8941c6e8-7331-4803-96e5-ec07a8161ec5
Job Description: Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

Location: Remote (remote-first, US)
Reports to: Chief of Staff
Partners closely with: Chief Product Officer, Product Intelligence team, PMs, Design, Research, Marketing, CS, Enablement

About Us
We’re a high-velocity, remote-first startup driven by an AI-powered future. We believe the best products don’t just ship — they evolve continuously, powered by insight, feedback, and automation. If building systems, processes, and operations that scale is your jam — come help us level up our product engine.

What You’ll Own
Over your first 6–12 months, you’ll be the go-to driver of product operations, with a focus on making research, insight, and tooling frictionless. Key responsibilities:

• Streamline the user research pipeline. Audit current workflows, remove bottlenecks, design scalable ops (recruiting participants, research scheduling, synthesis, insight distribution).
• Be the tooling architect. Own requirements, evaluation, and rollout of tools like Pendo, Mixpanel, Dovetail, or alternatives. Ensure the right mix of tooling across usage, experimentation, user feedback, and research.
• Define the “what and why” for the Product Intelligence roadmap. Act as the bridge between analytics, product, and ops — prioritize features, translate stakeholder needs, and champion impact.
• Process & systems design for cross-functional velocity. Build frameworks and operations that reduce friction between Product, Marketing, CS, Design, etc. Ensure launches are smoother, feedback loops are tight, responsibilities are clear.
• Hands-on execution & prototyping. Use AI tools, automation, scripts, dashboards, etc., to prototype new processes or tooling. You should be comfortable rolling up your sleeves.
• Change champion. Evangelize new tooling and processes, drive adoption, document best practices, and coach teams on new workflows and methodologies.
• Measure & iterate. Define metrics for ops effectiveness (e.g. time-to-insight, launch quality, research throughput) and continuously iterate your systems.

Who You Are
We’re looking for someone who’s done Product Ops before — not just theory.

Must-haves:
• 2+ years in Product Operations, 5+ years professional experience in related roles
• You’ve applied AI/automation to research ops, process workflows, or tooling
• Demonstrated experience launching and scaling research operations in a dynamic environment
• Deep familiarity with (or ability to quickly master) modern product + research tools (Pendo, Mixpanel, Dovetail, FullStory, Looker, etc.)
• Strong data fluency — comfortable interpreting metrics, defining KPIs, writing queries or specs
• Excellent communication, stakeholder management, and influence skills
• A bias toward action — you’ll prototype, ship, iterate
• Experience working remotely and asynchronously

What You’ll Gain
• Autonomy and ownership in shaping core systems at the heart of our R&D practices
• Direct visibility and impact — every process you build moves the needle
• Collaboration with senior leadership (CoS, CPO)
• Opportunities to grow into a leadership role or own a team in the future
• A mission-driven culture that values experimentation, speed, and high standards