Product Manager - Better Life Partners

Job Title: Product Manager
Job Location: Manchester, NH
Job Listing URL: https://jobs.lever.co/betterlifepartners/070fc40f-0c16-42f5-8d77-e48d7418cd35
Job Description: Who we are:
At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The role:
As a Product Manager, Digital Solutions, you will be responsible for identifying and specifying product initiatives and partnering with engineering for the full lifecycle of product development—from inception and prioritization, through design, specification, and development, and finally to launch, follow-up, and iteration. You will be the expert on the products we build and will have a deep understanding of the users and how they engage with the systems. You will care deeply about the quality of the products we ship, play a key role in the training and delivery of software to our users, monitor their impact on operations, and embrace accountability. Most importantly, you will have a huge impact on our members and our employees, partnering directly with our Senior Leadership Team.

Unless otherwise specified, this position is remote (work from home). Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, or Connecticut.
What you will do:
Oversee one or more product initiatives aligned with company and product goals and strategies. Owns and manages backlog
Collaborates cross-functionally with Engineering, Data Analytics, Product and all cross-functional teams to deliver solutions that provide best-in-class products and are received with high satisfaction from our users and deliver on the expected outcomes
Owns ensuring clear acceptance criteria for planned solutions
Identify important measures of success and use these to identify new opportunities from meeting expected outcomes
Demonstrates deep understanding of Ascent, Better Life Partners’ proprietary healthcare platform, its users and how they engage with the system
Advocates for users and ensures impact, usability and user satisfaction are taken into account with each change
Training & Onboarding: Leads training sessions and creates documentation to help onboard new internal users, ensuring they can utilize the platform effectively
Provides on-going training and documentation to support existing users
Continuous Improvement: Collaborates with other teams to support increased team velocity and the improvement of user satisfaction
Serves as a mentor to more junior team members
You are a good fit if you have:
3-4 years experience as a Product Manager
Gifted at interfacing with and influencing stakeholders
Experience creating and communicating Product Requirements Documents (PRDs) or demonstrated strong analytical and writing skills
User-centric mindset with the capability to perform discovery and user research and translate into actionable work for teams
Able to distill product roadmaps into digestible and relevant presentations to key stakeholders
Strong ability to prioritize effectively and manage multiple initiatives concurrently
Excellent communication, collaboration and presentations skills
Experience in Agile Software Development
It will also be great if you have:
Experience in healthcare is not required, but is a huge plus
Bachelor’s degree or equivalent, in a technical field
Use of no-code tools
Familiarity with AI tools
Work location requirements:
BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.
When working from home, the requirements include:
Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions