Process Engineer - Relay

Company mission

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and plan

About the role

As a Process Engineer for our Sortation Centres, you'll focus on reviewing and improving current processes and workflows. Your job is to boost productivity by designing, implementing, and testing new procedures. You'll track performance metrics, create reports on process status and changes, and share your findings with upper management. You'll also provide clear instructions for implementing changes, assess risks, and ensure we meet safety and quality standards. Additionally, you'll pitch in with other related tasks as needed.

As the Process Engineer at Relay, you can expect to 

• Oversee and assess existing processes and workflows.

• Optimise productivity by designing, implementing and testing new procedures.

• Assemble reports to document process status and changes.

• Tracks metrics to discover areas for improvement and monitor upgrades.

• Communicates findings and proposals to upper management.

• Provides thorough instructions for successful implementation of process changes.

• Conducts risk assessments.

• Assesses compliance with applicable safety and quality standards.

• Contributes to departmental efforts by accomplishing related tasks as needed.

We are looking for candidates who have

• Relevant Process Engineering experience in a fast moving environment

• Experience in the sortation of goods for delivery

• Nice to have: Six Sigma qualified or similar

• Great stakeholder management skills: you will work closely with operational and cross business teams

What we offer:

• 25 days annual leave per year (plus bank holidays)

• Generous equity

• Free membership of the gym in our co-working space

• Contributory pension scheme

• Hybrid working (3 days/week in the office); we're based in London near Old Street tube station

• A culture of learning and growth, where you're encouraged to take ownership from day one

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms, plus an annual offsite!