Pharmacy Operations Lead - Found

The Opportunity

Found is seeking a Pharmacy Operations Lead to lead our pharmaceutical operations comprised of fulfillment, delivery, and insurance reimbursement. This individual will be responsible for building and maintaining an efficient and resilient operation that ensures broad medication availability, a core component of the Found program.

Reporting to the VP of Central Operations & Service, this leader will balance strategic thinking, operational management, and cross-functional collaboration to deliver solutions that enhance member satisfaction and profitability. This position is tailored for a data-driven problem-solver who can operate at both strategic and tactical levels to drive continuous improvement.

The ideal candidate will bring domain expertise, operational acumen, analytical capability, and the drive to make a meaningful impact on human lives at scale.

What You’ll Do

• Optimize Rx supply chain: Build and maintain a Rx supply chain to provide exceptional delivery times, medication access, and pharmaceutical resilience for members, while striving for cost efficiency.
• Streamline GLP-1 operations: Drive a consistent GLP-1 member experience by optimizing processes for benefit verifications, prior authorizations, and medication fulfillment
• Establish a strong vendor network: Source, implement, and manage relationships with third-party vendors to efficiently fulfill and deliver medication to members
• Develop the strategy: Build quarterly roadmaps, and adapt as new information arises, stay knowledgeable on industry trends to make informed decisions
• Drive results: Ensure alignment on operational and financial KPIs, set ambitious targets, and take ownership in achieving them
• Triage issues: Quickly resolve operational issues, utilizing your discretion to assess the severity and communicate/escalate as needed
• Leverage data: Analyze quantitative and qualitative data to identify trends, prioritize opportunities, and make informed decisions; adhere to the philosophy that "everyone is an analyst" and partner with the central analytics team as necessary to drive results."
• Champion the function: Be a vocal advocate for pharmacy operations, informing and influencing strategic decisions, sharing updates, and communicating blockers
• Partner cross-functionally: Build and maintain cross-functional relationships with teams such as clinical ops, finance, marketplace ops, member support, product, analytics, etc. 

What You Have

• 6+ years of relevant work experience in areas such as supply chain management, vendor management, retail operations, business operations, or consulting
• 2+ years of experience in pharmacy operations at a healthcare startup
• Financial literacy with a strong understanding of P&Ls
• Strong analytical background and data-driven approach to decision making
• Demonstrated ability to negotiate effectively between vendors, partners, and internal teams to achieve mutually beneficial outcomes
• Excellent communication skills, with a talent for conveying complex problems, processes, and plans in a concise manner
• Action-oriented mindset with a bias towards the 80/20 rule
• A hunger for responsibility and a hands-on approach; starting as an individual contributors, this role requires a proactive and diligent individual who is not afraid to roll up their sleeves

Bonus Points

• Experience managing P&L COGS
• SQL proficiency

What You’ll Get

• Competitive compensation
• Medical, dental, vision, and life insurance
• PTO, company-paid holidays, parental leave
• 401K, wellness and wifi perks
• Remote - first culture

Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.

Please review our CCPA policies.