Patient Enrollment Specialist - Austin, TX based - Heading Health

POSITION SUMMARY: At Heading Health, we seek considerate and driven individuals to provide care and assistance to our patients daily. Having an energized and friendly Patient Services team is essential to delivering quality care and creating success in our centers. As a Patient Enrollment Specialist, you will be responsible for providing exceptional customer service to patients in a healthcare setting. The main duties include scheduling appointments, verifying insurance benefits, initiating insurance prior authorizations, answering patient inquiries, and providing information about the healthcare facility as it pertains to treatments offered. This position will work closely with the treatment providers at Heading Health to ensure that patients receive the best possible care.

ESSENTIAL FUNCTIONS

• Act as the first point of contact for new & established patients to ensure a positive experience for any patients inquiring about or undergoing in-center treatments. 
• Answer inbound patient calls, respond to patient emails & questions, and resolve inquiries from new/existing patients in a timely manner according to the department SOP.
• Communicate tasks, appointments, etc. in partnership with clinical staff & leadership to ensure accurate, timely care coordination for patients.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.
• Maintain individual payer files to include up to date requirements needed to successfully obtain authorizations.
• Communicate with patients regarding status of prior authorization requests and coverage and benefits of services requiring prior authorization.
• Provide excellent patient service by documenting information accurately, promptly, and legibly in order to meet organizational standards.
• Responsible for scheduling patients for interventional treatment services, treatment series, etc. 
• Other duties as assigned.

POSITION REQUIREMENTS

1. Education: High School degree, GED, or equivalent. Bachelor's degree preferred   
2. Work Experience: 2+ years prior customer service, patient success, or account management experience required (healthcare setting highly preferred).
3. Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus).
4. A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.

COMPENSATION & BENEFITS

• Competitive hourly rate compensation
• Medical, dental, and vision insurance.
• Short & long-term disability
• 401k match up to 4%
• 15 paid vacation days and 9 Paid Holidays
• Career development opportunities
• Pay range: $19.00-$21.00 per hour (determined by years of relevant job experience & qualifications)

Heading Health is an equal opportunity employer. Heading Health, will not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.