Mid-Market Account Manager - Five9

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Job Title: Mid-Market Account Manager
Job Location: United States (Remote)
Job Listing URL: https://www.five9.com/about/careers/job-detail?gh_jid=4116442004
Job Description: Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

The Mid-Market Account Manager is responsible for developing long-term relationships with the portfolio of assigned customers and connecting with key business executives and stakeholders. The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs.

Key Responsibilities:

Manage assigned accounts to achieve assigned revenue quota and retention goals for existing Five9 customers

Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors

Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to each customer in your portfolio

Forecast and track key account metrics and deliver those to customers on a regular basis

Assist with high severity requests or issue escalations as needed

Key Requirements:

Minimum of 8+ years of experience in account management in the call center space

Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel

Strong account planning and management skills, including mature negotiation skills

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Ability to discuss, understand, and work within complex projects and processes

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Must be self-directed and self-motivated

BS degree or higher

#LI-Remote #LI-CM1

As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependants.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$63,500—$122,900 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.