Manager, Sales Floor - Goat Group

About the Team

At Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Role Overview

The Flight Club Retail Sales Manager is responsible for driving the business through the sales floor. This position leads with the highest degree of customer service every day and empowers associates to make decisions in the best interest of providing an elevated customer experience. We are looking for team players with positive attitudes and a passion for exceptional customer experience and SNEAKERS!

In this role, you will:

• Direct and monitor all sales activities of the store to ensure retail income and sales objectives are met
• Display expert knowledge of product, company history, company policies and procedures
• Develop associates by providing clear, motivating and constructive performance feedback in a timely manner
• Promote and cultivate an environment that is focused on consistently delivering exceptionally positive client service
• Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus, scheduling staff appropriately
• Create an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for management development
• Recognize associates for their performance and service
• Maintain an extremely high standards of presentation and service 
• Communicate feedback based on business needs not wants 
• Communicates trends and competition activity to Flight Club leadership
• Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends / opportunities 
• Achieve sales goals on a consistent basis

We are looking for:

• 5+ years of sales and / or retail management experience
• Love and passion for sneakers and streetwear is a must! 
• Strong sales and business acumen 
• Effective oral and written communication 
• Polished appearance and public communication skills 
• Proven organizational and time management skills
• Team building and management proficiencies 
• Strong interpersonal skills 
• Critical thinking skills 
• Analytical and computer proficient 
• Detail oriented 
• Flexibility to work non-traditional hours including evenings and weekends