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Manager, Merchant Strategy & Operations - Platform Go To Market Strategy - DoorDash

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Job Title
Manager, Merchant Strategy & Operations - Platform Go To Market Strategy
Job Location
San Francisco, CA; New York, NY; Chicago, IL; Denver, CO; Miami, FL
Job Description

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in class restaurant selection, build services for our Merchants to grow their business, and help our partners thrive on the platform.

 About the Role

As a Strategy & Operations Manager, you will help scope, launch, and scale products and services for the DoorDash Platform suite of products. You will report to a Senior Manager, Merchant Strategy and Operations, and lead cross-functional collaboration between DoorDash’s operations, sales, marketing, product, design, research, engineering and analytics teams to increase merchant adoption, introduce and scale products and build the foundation for DoorDash business lines. 

We’re looking for candidates with proven track records of defining, managing, and executing strategic and day-to-day activities in a timely, efficient and accurate manner, along with building strong cross-functional relationships internally and externally.

You'll have the opportunity to help define new bets based on unmet user needs, build MVPs, set + operationalize GTM strategy, collect live insights, and improve operational performance. This role is your chance to grow into the GM of bold ambitious ideas.

Please note: because of current circumstances, our recruiting process is being run entirely by phone and Zoom video conference. If you require any accommodations, please let your recruiter know.

You're excited about this opportunity because you will…

  • Build – Manage and launch new bets at DoorDash
  • Strategize – Set the strategy for adoption at the product level, including which merchants segments to target and how to increase engagement
  • Experiment – Scope tests and experiments on everything from adoption to optimization
  • Implement – Execute new product plans to help our partners grow and operate quickly
  • Analyze - Build models to evaluate product success and set new goals
  • Influence – Work with our Merchant Product, Engineering, Operations and Sales teams to scale ventures from idea to reality

We're excited about you because…

  • You have 6+ years of experience in management consulting / tech / design / investment banking / corporate strategy / business development / business operations or related experience; high-growth or early-stage startup experience strongly preferred
  • You have an established track record of achieving tangible outcomes and moving needles 
  • You have experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities 
  • You can translate high-level goals into applicable plans & action items 
  • You have excellent Excel skills (can perform complex functions); SQL knowledge a bonus

 Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $136,935 - $185,265, plus opportunities for equity and commission. Compensation in other geographies may vary. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

DoorDash Headquarters Location

San Francisco, CA

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DoorDash Company Size

Between 8,600 - 8,600 employees

DoorDash Founded Year


DoorDash Total Amount Raised


DoorDash Funding Rounds

View funding details
  • Series H

    $400,000,000 USD

  • Series G

    $100,000,000 USD

  • Series G

    $600,000,000 USD

  • Series F

    $400,000,000 USD

  • Series E

    $250,000,000 USD

  • Series D

    $535,000,000 USD

  • Series C

    $127,000,000 USD

  • Series B

    $40,000,000 USD

  • Series A

    $17,300,000 USD

  • Seed

    $2,400,000 USD

  • Pre Seed

    $120,000 USD