Live Selling University Training Manager - CommentSold

Live Selling University Training Manager

America’s largest Live-Selling and Video Commerce platform is looking for a powerful contributor to our company’s success, who will build and facilitate our new Live Selling University in LA.  As CommentSold’s Live Selling University Training and Education Manager, join us in driving the next level of growth by providing proactive customer education and enablement support.

Live selling is a $500B market in China and poised for explosive growth in the US in the next 2 years. We are the market leader in the US with over $3B+ in total sales and over 7000 registered sellers.

As we continue adding the best functionality our customers need most, we’re launching a Live Selling University and Training Center in LA. This role will be onsite, and include in-person training that will be live-streamed, and supplemented by virtual curriculum and online content. Unrelenting Feedback is one of our core values–content will be iterated and continuously improved upon based on training participants' feedback at Live University, through collaboration with Account Strategy, and directly from our shops. 

This is a customer-facing role, so you will have experience training, developing curriculum, and coaching external customers on technology adoption. This team will work onsite/in-person 4-5 days per week at our Live Selling Center in Santa Monica, CA.  

In this role, you will:

• Support the creation of our Live Selling University in LA, including end-to-end curriculum development for various end users, lead and create educational content, resources, and tools focused on adoption, expansion, optimization, and best practices
• Build processes to identify and prioritize customer needs, gather relevant information, produce and maintain effective and engaging educational material, and measure the adoption of courses
• Drive continuous iteration of curriculum based on feedback from course participants; Actively engage onsite at our Live Selling Center in Santa Monica, CA with trainees across segments
• Step into the role of a Live Selling Trainer
• Support execution of curriculum and coordination of trainers and speakers
• Develop an on-site onboarding experience and training curriculum for new and existing customers (shops) and for rising stars that we discover
• Enable new and existing shops to have a place to “discover” and “experience” CommentSold at our Live Selling Center
• Develop an online self-guided onboarding content flow that compliments onsite content to drive product adoption
• Utilize the Live Selling Center and University as a location for onboarding and engagement with existing shops to educate, drive adoption of product features, and ultimately customer success

If you’re right for this role, you:

• Have a bachelor’s degree in education, business, marketing, or a related field; or a combination of education and experience
• Have 4+ years of experience owning in-person training and development, customer education and curriculum design, and/or customer onboarding, preferably in software or product-led growth companies
• Have live selling and coaching experience; preferred
• Have a track record of identifying and minimizing gaps in knowledge among a large customer base
• Have demonstrated success in building and implementing customer training and development programs that engage, educate, and deliver results against company goals and KPIs
• Have experience teaching/training/coaching in-person, in a classroom setting; Have strong presentation skills
• Have experience creating and hosting webinars and virtual events
• Have the ability to problem solve, multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines
• Have strong technical writing and documentation skills
• Have a passion for education, able to leverage multiple channels to be effective with various learning styles

Base Salary: $100,000 - $120,000 (Depending on experience and level); Bonus potential

 

Join CommentSold

 

At CommentSold, you can work from anywhere in the United States thanks to the power of the internet - we put extra effort into our remote culture to ensure we exceed the engagement we all need. We value our team and show that through competitive salaries and bonus opportunities. Health, dental, vision, and life insurance are available to all full-time employees.

 

We're creating a space for equality across the board, and we support folks of all identities and lifestyles in everything we do. Join CommentSold to live your best life — we’re always excited to grow our team’s perspective. #lovewhereyouwork

 

Competitive Compensation: We want every team member to be rewarded for their value and feel secure in their financial wellness. We conduct market analysis to ensure fairness and continued growth. We also offer bonus opportunities to reward folks for their contributions to our collective success when our company does well.

Vacation, Holidays, & Sick Time: Designed to give you flexibility and balance, we offer full time, exempt employees unlimited vacation policy. We observe 9 annual holidays along with an end-of-year, weeklong winter break, and a sick time policy.

100% Match 401k: We encourage investing in your financial security by matching contributions dollar-for-dollar for up to 3% of your annual salary, vested immediately. Option to enroll as soon as you join the team.

Health, Dental, and Vision: We offer 100% employer-paid health (Cigna), vision (Principal), and dental (Principal) insurance. With extensive provider networks and plan options for different coverage needs, our team is well taken care of!

Unlimited Virtual Care through First Stop Health: Coverage offers a range of support, from medical to mental health needs. 

Paid Parental Leave: When you welcome a new child to the home (by birth or adoption) we support up to 12 weeks leave for primary caregivers and 4 weeks for secondary caregivers to bond with their child without worrying about financial stability.

$1200 Work Well Allowance: We provide the essentials, but to ensure you have a comfortable, productive workspace each full-time employee gets a $1,200 annual allowance for expenses like coffee, internet, and co-working fees.

$500 Be Well Allowance: Everyone invests in their mind and body differently, so we provide a $500 annual allowance to spend on your wellness needs as you choose (think: new running shoes, gym membership, mental health, etc.).

 

 

 

 

We love our values

We’re building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can’t be turned off when the computer’s away -- we live these in every part of our lives. Our team isn’t for everyone, so if you’re right for it, the following values should resonate strongly with how you live your life.

"Don't Be An Asshole": We’re intolerant to bad vibes, and genuinely love where we work (and want to keep it that way). We choose our fam by looking beyond a skillset - because roles can change - and surround ourselves with folks we want to spend our lives with.

"We Really Like Smart People": We aim high and hire smart people to get there -- folks that use logic and critical thinking to make the best decisions. We look beyond the problem and quickly build context to come to the right solution; our ever-changing and high-pace environment requires a team of great autonomous thinkers. 

"Got It": When we say “got it,” our team knows we’re owning it, we’re following through, and we’ll deliver beyond expectations. Put the effort into figuring things out yourself (hey, we’re all busy), and actively collaborate if you haven’t Got it; ownership also means knowing when to seek help and to never suffer in silence.

"We Work To Win": We’re a rare team of folks that genuinely love to work hard because we know that putting in the effort gets the win -- we’re the people that started our careers at the lemonade stand. Not at all costs, but we give it our all because our customers are hustling to grow their businesses, and the hustle’s more fun when we’re winning together.

"Unrelenting Feedback": We collaborate for more than the high-fives (although they’re pretty great), and our team thrives on timely and direct feedback. There’s no hesitation in being direct; since we’re surrounded by smart people, we embrace thoughtful and challenging perspectives.