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Jr. Renewal Specialist - Accela

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Job Title
Jr. Renewal Specialist
Job Location
San Ramon, CA
Job Description

ABOUT THE ROLE

The Jr. Renewal Specialist will assist with customer renewals by coordinating with Sales management, Customer Success, Finance and Legal. This role will establish strong customer relationships, help drive customer satisfaction, and document and close annual renewals. You will manage order creation in NetSuite and ensure bookings are accurately entered before they pass to Finance.

This position will be required to work PST hours.

SPECIFIC RESPONSIBILITIES

  • Engage with customers and partners to renew subscription and support revenues
  • Assist with renewal contract negotiations and achieve on-time contract booking
  • Learn to build quotes and update customer data in Salesforce
  • Assist with cross sell / upsell opportunities with field sales team
  • Contribute to forecast and drive renewals to close in committed timeframe
  • Collaborate with Sales and Customer Success to drive customer satisfaction
  • Understand and apply Accela renewal / sales processes and policies
  • Book orders in NetSuite in a timely manner

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree in Business Administration, Finance or related field
  • Strong user of MS Excel 
  • Excellent written and verbal communication skills
  • Strong attention to detail and organizational skills with ability to manage multiple projects
  • Experience working in a fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence
  • Solid understanding of sales processes and methodologies

DESIRED QUALIFICATIONS

  • 2+ years of experience in renewals account management preferably in high-tech industry.
  • Working familiarity with Salesforce CRM, Salesforce CPQ tools and NetSuite
  • Demonstrated experience with collaboration between Sales, Customer Success, Finance and Legal to help drive customer renewals to closure.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

Accela is an Equal Opportunity Employer/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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Accela Headquarters Location

San Ramon, CA

Accela Company Size

Between 200 - 1,000 employees

Accela Founded Year

1999

Accela Funding Rounds

  • Series E

    $143,500,000 USD

  • Private Equity

    $8,000,062 USD

  • Series D

    $40,000,000 USD

  • Debt Financing

    $20,000,000 USD

  • Series C

    $4,120,000 USD