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IT Support Specialist - Apptronik

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Job Title
IT Support Specialist
Job Location
Austin, TX
Job Description

Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces, and expect our products and technology to change the world for the better.  We value passion, creativity, and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products. 

You will join a team developing a state-of-the-art general-purpose robot designed to operate in human spaces and with human tools. It is designed to work alongside humans, to walk like humans do, and to dexterously manipulate objects with its hands and upper body.  

This entry level position is a great way for an individual to get their foot in the door of Apptronik and learn all the ins and outs of the newly formed IT Team. As our company continues to grow, we need a dedicated person to support our employees on-site and help manage our IT assets. You will be the “face” of IT for many of our employees and be exposed to a wide variety of complex issues. You will receive valuable training and experience in IT administration while greatly impacting the entire business. 

Responsibilities  

  • Level 1 and 2 support on-site primarily, some remote 
  • Respond to End-user Questions on software and applications 
  • Ability to diagnose, troubleshoot and resolve issues in a timely manner 
  • End-user laptop and desktop troubleshooting for Windows (65%) Linux (30%) and MacOS (5%) 
  • Monitor Service Desk and prioritize requests effectively 
  • Maintain Conferencing and AV equipment 
  • Workstation maintenance and facility improvement 
  • Continuously document and improve on current operational processes 
  • Act as primary IT support and offer a personalized, top-tier experience to end-users 
  • Foster a positive culture and advocate for improving employees IT experience 

Must Have 

  • Associates’ degree in relevant field or equivalent experience preferred 
  • 1+ years of experience working at IT Helpdesk/IT Support 
  • Experience with Azure Active Directory 
  • Basic Windows and Mac Troubleshooting experience 
  • Conference Room and AV Equipment experience 
  • Initiative and self-motivation - ability to work with little supervision     
  • Desire to learn and improve processes  
  • Collaborative nature with the ability to work in a team environment     
  • Able to work in a fast paced/startup environment 
  • Strong attention to detail   
  • Excellent written and verbal communication skills   
  • Proficient in Microsoft Suite: Word, Excel, Teams, and SharePoint 
  • Must be able to lift up to 50 lbs. and able to follow safety, operation, and maintenance procedures 

Nice to Have 

  • Bachelor’s Degree in Relevant Field 
  • Experience with Atlassian Suite (Jira, Confluence) 
  • IT Ticketing System Experience 
  • Remote Support Experience 
  • Experience with Linux 
  • Certifications: CompTIA A+, Net+, Sec+ 

 

Perks

  • Competitive base w/ benefits
  • Highly motivating equity incentive package
  • Hybrid work schedule (i.e. work from home in some capacity) 
  • Flexible work hours policy
  • Professional development opportunities
  • Unlimited Paid Time Off (PTO)
  • 401k plan

 

 

*This is a direct hire.  Please, no outside Agency solicitations. 

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apptronik Headquarters Location

Austin, TX

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Apptronik Company Size

Between 20 - 50 employees

Apptronik Founded Year

2016

Apptronik Total Amount Raised

$24,824,924

Apptronik Funding Rounds

View funding details
  • Corporate Round

    $10,000,000 USD

  • Seed

    $14,600,000 USD

  • Grant

    $224,924 USD