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IT Manager - Sprinklr

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Job Title
IT Manager
Job Location
United States - Texas - Austin
Job Description

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Our IT Manager will have a deep understanding of how to listen to people, to work well with others, to be a problem solver be creative in how you come up with solutions when the situations arise.

Internally this role is referred to as IT Manager

As Sprinklr's next IT hard-working person your day to day will involve working with multiple team members, meeting deadlines and client-perceived urgent/meaningful tasks.

About the Role (what you’ll be doing)

  • Provide support in all of the following areas; Local support of the Sprinklr Austin office. Global support of all Sprinklr users!

  • Leading a team of IT outstanding support members and tracking & documenting of all support service desk activities and the overall day-to-day IT Helpdesk. Serve as contact and an escalation point for any outstanding helpdesk-related issues that require management attention.

  • Lead overall scheduling of resources of IT Helpdesk, ensuring around the clock coverage. Review and run open, outstanding, and overdue tickets to ensure they are routed and raised appropriately to achieve optimum resolution and closure

  • Review and report IT Helpdesk ticketing system metrics to IT leadership, suggesting vital changes or modifications for resource or process improvement and optimization

  • Act as authority supporting primarily macOS, Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.

  • Perform laptop setup and inductions for users, hardware solve and repair. General office IT such as conference room, telephone and Printer setups etc.

  • Implementation of applications and software upgrades, as well as performance solve and tuning for users. Communicate and document solve techniques and standard methodologies.

  • Perform endpoint management deployment and anti-virus security. Participate in special projects as assigned. Participate in the development and delivery of training programs when vital. Work with IT leadership to constantly supervise and improve delivery of IT systems and support.

  • Proactively Understand, analyze and research new technical problems when needed. Network hardware setup and maintenance. Understanding of IT Security, standard processes and procedures.

  • Work with the IT team to integrate newly acquired companies along with their technology. Supervise and provide support for new office openings / moves.

What we wish to see from a candidate!

  • 5+ years experience within IT or B.S. degree

  • Self-motivation and the ability to work with minimum supervision. Strong written and verbal communication skills and meticulous attention to detail.

  • Experience working with high-level executives. Solid understanding of Microsoft 365. Experience with Jamf Pro, Intune and enterprise Mac & Windows management concepts.

  • Knowledge of using Microsoft Azure directory and security center. Professional knowledge of corporate wifi security, firewall configuration and switch set up and configuration. (Cisco Meraki desirable).

  • Experience leading helpdesk support team. Experience with end user customer support, possess deep technical knowledge of macOS; Windows, and other Microsoft products.

  • Ability to use customer-service oriented techniques to review and resolve problems, and respond competently with the appropriate sense of urgency to user requests.

  • Work both independently and as part of a team with professionals at all levels. Eager to learn and proactive individual with in a multifaceted, fast changing environment. Ability to prioritize tasks and work on multiple assignments.

Crucial technologies we need you to have:

Email security / monitoring, Exposure to ticketing systems such as Jira, Conferencing / teamwork technologies such as Teams, SharePoint, OneDrive and Zoom, SSO - SAML and OAuth.

Desirable technologies we would like:

IT Security and Protection, SAAS AWS, Office 365, VOIP technologies, Scripting (python preferred).

 

#LI-REMOTE

#LI-JC1


Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.

Sprinklr Headquarters Location

New York, NY

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Sprinklr Company Size

Between 2,000 - 5,000 employees

Sprinklr Founded Year

2009

Sprinklr Total Amount Raised

$429,000,000

Sprinklr Funding Rounds

View funding details
  • Private Equity

    $200,000,000 USD

  • Series F

    $105,000,000 USD

  • Series E

    $46,000,000 USD

  • Series D

    $40,000,000 USD

  • Series C

    $18,000,000 USD

  • Series B

    $15,000,000 USD

  • Series A

    $5,000,000 USD