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IT Analyst (Apple Device Management) - Acquia

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Job Title
IT Analyst (Apple Device Management)
Job Location
Remote - India
Job Description

IT Analyst

About Acquia:

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Position Overview:

Acquia’s global IT support team is seeking an experienced IT Analyst.  As a member of the global IT support team the IT Analyst will help support all of our APJ locations and provide off-hours support to our other global offices worldwide while being exposed to the latest technologies.

Responsibilities include, but are not limited to:

  • Provision/deprovision accounts and perform password resets across all our SaaS systems
  • Troubleshoot end-user issues with laptops, peripherals, printers or software
  • Troubleshoot connectivity issues with ISP, network, WiFi or VPN
  • Troubleshoot issues with audio/video and video conferencing systems
  • Provide training on IT systems for new hires during onboarding process
  • Document technical problems, resolutions, and processes for assigned tasks and projects
  • Procure, setup, and distribute Apple laptops and peripherals to end-users
  • Maintain computer and peripheral inventory levels
  • Participate in the implementation of various IT projects

Minimum Qualifications:

  • Prior experience supporting Apple devices and managing them with Kandji / Jamf / Etc. Apple certified a plus
  • Must be dependable, reliable, and able to work independently or as a member of a team
  • Self-starter that thrives in a fast-paced and unpredictable work environment
  • Strong problem-solving abilities, initiative, and ability to thrive under pressure
  • Understanding of network principles
  • Excellent interpersonal and communication skills

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Acquia Headquarters Location

Boston, MA

Acquia Company Size

Between 800 - 5,000 employees

Acquia Founded Year

2007

Acquia Funding Rounds

  • Series G

    $55,000,000 USD

  • Series F

    $50,000,000 USD

  • Series E

    $30,000,000 USD

  • Series D

    $15,000,000 USD

  • Series C

    $8,500,000 USD

  • Series B

    $8,000,000 USD

  • Series A

    $7,000,000 USD