Implementation Manager - Loop

About Loop

Loop is on a mission to streamline the movement of money between shippers, carriers, and brokers to unlock margin and increase liquidity in the supply chain.

Today, logistics payments are a big black box that unnecessarily drains thousands, if not millions, of dollars. Legacy services do not meet the market's needs.  Transportation teams need a solution that unlocks insights from their complex datasets, rather than drowning them in manual workflows.

Loop harnesses AI expertise with deep logistics industry knowledge to deliver automated audits, streamlined resolutions, expedited payments, and, most importantly, actionable insights. All so that shippers and 3PLs can improve spend visibility, eliminate unnecessary costs, and optimize their transportation spend. Loop’s customers see a 4% reduction in costs and an 80% boost in back-office productivity. 

Loop is a customer-obsessed company that sees the complexity in the supply chain as an opportunity, rather than a challenge. Our foundational AI  capitalizes on the messiness in the system to maximize outcomes for our customers. 

Investors include Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise and experience from companies like Uber, Google, Flexport, Meta, Samsara,  Intuit, and Rakuten – as well as traditional logistics companies like CH Robinson.

About the Role

You’ll play a critical role in scoping, designing, building, and delivering relevant and compelling customer onboarding across many users and teams.

Identify unique and fun ways to deliver projects. Build out discovery procedures with customers to scope needs correctly. Build a methodology that delivers continuous results and measures success. Continuously improve delivery methodology programs. Ensure projects are delivered on time and on budget. Manage any key issues and risks on the project. Work cross-functionally to bring all necessary resources to the table to deliver success. The Implementation manager partners with Solutions Engineering, Product, and Customer Success teams to create solutions that drive business value for our customers. Client support for onboarding will be both onsite and virtual.

Key Responsibilities

• You’ll play a critical role in scoping, designing, building, and delivering relevant and compelling programs for customers across a broad range of users, and teams
• Help build out an onboarding organization
• Identify unique and fun ways to deliver projects
• Build out discovery procedures with customers to scope needs correctly
• Continuously improve delivery methodology programs
• Ensure projects are delivered on time and on budget
• Manage any key issues and project risks
• Work cross-functionally to bring all necessary resources to the table to deliver success
• Build and lead cross-functional teams, assigning tasks and responsibilities to team members
• Engage with stakeholders, including senior management, department heads, and end-users, to gather feedback and address concerns.
• Identify areas for improvement and recommend strategies to enhance future implementation projects
• Create and maintain detailed documentation of project processes, procedures, and best practices

Experienced Required

• 3-5 years of customer-facing experience in one or more of the following:
• Customer integrations/implementations, or
• Software systems delivery, or
• Supply chain/logistics technology integrations, or
• TMS or Freight audit and payment firm
• 3+ years of direct involvement in the Transportation, Logistics, FPA and/or Supply Chain Industries
• Ability to lead large groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to work under pressure and manage multiple projects simultaneously
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Ability to travel up to 20%
• This is a hybrid role based in Chicago or San Francisco with the expectation to be in the office 2-3 days a week

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership