HR Generalist - BrightEdge

Job Title: HR Generalist
Job Location: Cleveland
Job Listing URL: https://jobs.lever.co/brightedge/625f1895-3af7-499d-bb9c-a78f9d0caca8
Job Description: At BrightEdge, we help big brands like Microsoft and Adobe show up where their customers are searching. As a global leader in SEO and content performance, we know that great technology starts with great people — and that’s where you come in.

We’re looking for a detail-oriented, people-focused HR Generalist to help keep our team running smoothly every day. In this role, you’ll handle the day-to-day HR operations that make a big difference — from managing employee support tickets and maintaining our HR systems to coordinating onboarding, payroll, and compliance. You’ll be the person everyone counts on to make sure things work the way they should.
What you'll do:
Be the first point of contact for employee inquiries, support tickets, and policy questions
Manage employee records and ensure data accuracy in our HRIS (UKG/UltiPro)
Partner with Payroll to support payroll processing and benefits administration
Coordinate onboarding and offboarding to create smooth, positive experiences for employees
Maintain compliance with employment laws and workplace safety standards
Assist with HR programs and processes, including performance reviews, engagement surveys, and office events
Help foster a welcoming, inclusive, and productive workplace culture
What makes you a great fit:
4–6 years of experience in HR, ideally in a fast-paced, in-office environment within tech or SaaS
Strong knowledge of HR operations, including onboarding, compliance, and employee relations
Experience working with HRIS tools (such as UKG/UltiPro, BambooHR, etc.)
Excellent attention to detail — you take pride in accuracy and follow-through
Friendly, professional communication skills and a “how can I help?” mindset
Comfortable handling confidential information with discretion and sound judgment
Working knowledge of U.S. employment law (multi-state experience is a plus)
Bonus Points if you have:
PHR or SHRM-CP certification
Experience supporting in-office culture, events, or engagement activities
Familiarity with collaboration tools like Microsoft Workspace, Teams, and Zoom
Benefits & Perks:
Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative in-office culture
Fully stocked kitchen
Quarterly team events
The chance to make a real impact on the future of our workplace and our company

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