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Helpdesk Analyst Associate - Sprinklr

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Job Title
Helpdesk Analyst Associate
Job Location
United States - New York - New York City
Job Description

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Sprinklr is looking for a personable, proactive and driven IT Support Analyst to join its friendly and growing IT team. Based in Singapore, you will have a passion for technology and provide excellent support and customer service for all systems and users across multiple sites for 3500+ employees.

This role is located in New York.

About the Role

  • Local support of the Sprinklr New York office. Global support of all Sprinklr users. Tracking & documenting of all support activities.
  • Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.
  • Perform laptop setup and inductions for users, as well as hardware solutions and repair. General office IT such as conference room, telephone and Printer setups etc.
  • Implementation of applications and software upgrades, as well as performance fix and tuning for users. Communicate and document techniques and standard processes.
  • Perform endpoint management deployment and anti-virus security. Work with IT Management to regularly supervise and improve delivery of IT systems and support. Proactively understand, analyze and research new technical problems when needed.

About You

  • 3+ years of demonstrated ability within IT or B.S. degree. Self-motivation and a desire to work autonomous. Excellent written and verbal communication skills and meticulous attention to detail.
  • Experience working with high-level executives. Good understanding of G Suite. Experience with Jamf Pro and enterprise Mac management concepts
  • Comfortable with wireless infrastructures technologies (Cisco Meraki desirable). Experience with end user customer support, possess deep technical. knowledge of macOS; Windows, and other Microsoft products.
  • Ability to use customer-service oriented techniques to settle and resolve problems, and respond competently with the appropriate sense of urgency to user requests.
  • Work both independently and as part of a team with professionals at all levels. Quick learner, proactive individual with the ability to work in a multifaceted, fast changing environment. Ability to prioritize tasks and work on multiple assignments.

Crucial technologies:

Email security / monitoring, Exposure to ticketing systems, Cloud Storage such as Google Drive and OneDrive, Conferencing / teamwork technologies such as Teams, SharePoint and Zoom and SSO - SAML and OAuth.

Desirable technologies:

DHCP / DNS / IP routing etc, SAAS systems such as AWS, Office 365, VOIP technologies and Scripting

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

#LI-REMOTE

#LI-JC1


Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.

Sprinklr Headquarters Location

New York, NY

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Sprinklr Company Size

Between 2,000 - 5,000 employees

Sprinklr Founded Year

2009

Sprinklr Total Amount Raised

$429,000,000

Sprinklr Funding Rounds

View funding details
  • Private Equity

    $200,000,000 USD

  • Series F

    $105,000,000 USD

  • Series E

    $46,000,000 USD

  • Series D

    $40,000,000 USD

  • Series C

    $18,000,000 USD

  • Series B

    $15,000,000 USD

  • Series A

    $5,000,000 USD