Global Program Manager - MedTech Quality - Veeva

Job Title: Global Program Manager - MedTech Quality
Job Location: Massachusetts - Boston
Job Listing URL: https://jobs.lever.co/veeva/bb3830c3-6f8b-461c-9a77-540202aac988
Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an experienced program leader to manage Vault Quality implementation programs at Veeva’s largest MedTech customers globally. This role will guide the transformation of our customers’ Quality and Manufacturing technology landscape. The MedTech Quality GPM will work closely with Veeva’s Account Management and Professional Services teams to ensure delivery success across your Vault Quality program(s), continuous improvement of existing applications, and overall Customer Success.
What You'll Do
Be accountable for Service Delivery for Quality Vault implementations, ensuring the customer’s success on our applications
Establish robust program governance and ensure strategic oversight for the transformation, including the establishment and tracking of program KPIs
Collaborate and actively communicate with the Sales, Strategy, Product Management, Business Consulting, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
Develop strategic relationships with the customer’s IT and business executives and other diverse stakeholders. Work with them to define deployment and transformation roadmaps across the program
Become the customer’s trusted advisor, providing outside-in perspectives on Veeva’s best practices and industry benchmarks
Develop implementation proposals and lead services contract negotiations
Oversee the project execution performed by the Services team. Act as the first line of defense for customer or internal escalations
Ensure a smooth transition to, and oversee, the post-deployment managed services teams
Requirements
12+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
In-depth Medical Device and/or Diagnostics knowledge in Quality and Manufacturing
Experience in Managing Sr. Executives through large programs
Track record of success leading diverse global teams to deliver large, complex GxP technology implementations, delivering measurable business results
Experience in technology strategy and roadmap development for large pharma customers
Proven executive communication skills
Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
Based in North America with the ability to meet travel requirements
Ability to travel up to 50% based on customer requirements
Nice to Have
Veeva Vault implementation experience
Software as a Service implementation experience in GxP space
Management Consulting
Change Management experience
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $100,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.