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Front Desk Hospitality Agent | Overnight, Downtown - Sonder

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Job Title
Front Desk Hospitality Agent | Overnight, Downtown
Job Location
Los Angeles, CA
Job Description

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL:

  • Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
  • Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
  • Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
  • Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
  • Assist building leadership with any administrative tasks required to keep all operations running smoothly
  • Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues 
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
  • Support multiple Sonder properties throughout the local market, as required
  • NOTE: This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.

WHAT WE LOOK FOR:

  • Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
  • Demonstrated  experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
  • Excellent problem solving skills, with the desire to “get it done” for our guests
  • Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
  • Organized, hardworking, and detail-oriented 
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Ability to work effectively both in a team environment as well as independently
  • Flexible schedule and open to working evenings, weekends and holidays
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
  • Proficiency in languages other than English a plus
  • Minimum 2 years experience working in hospitality, service, and/or customer experience
  • This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

This position is contingent upon your ability to provide proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirement. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Salary:
$16.40$22.50 USD

We also have great benefits to make your life easier so you can focus on what you’re best at:

  • Competitive compensation

  • Generous stock plan

  • Medical, dental and vision insurance (where applicable)

  • Flexible vacation

  • Annual free credits and discounts to stay in Sonders

  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

  • Workplace flexibility for remote positions #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Sonder Headquarters Location

San Francisco, CA

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Sonder Company Size

Between 1,000 - 5,000 employees

Sonder Founded Year

2012

Sonder Total Amount Raised

$839,550,016

Sonder Funding Rounds

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  • Post Ipo Equity

    $310,000,000 USD

  • Series E

    $170,000,000 USD

  • Series D

    $225,000,000 USD

  • Series C

    $85,000,000 USD

  • Series B

    $32,000,000 USD

  • Series A

    $11,050,000 USD

  • Seed

    $6,500,000 USD