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Director, Technical Operations - ByHeart

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Job Title
Director, Technical Operations
Job Location
All Locations
Job Description

ByHeart is an infant nutrition company built from the ground up to deliver real innovation on behalf of babies and parents. Our mission is simple: make the best formula in the world. That’s why we studied the latest breast milk science, worked directly with suppliers we know and trust, set uncompromising quality standards, developed our own small batch blending process, built our own manufacturing facilities, and conducted a groundbreaking clinical trial. Our goal is to create a future where all parents feel amazing about feeding their baby—no matter how they do it.

When we launched our Whole Nutrition Infant Formula in March 2022, we were the first new U.S infant formula manufacturer in 15 years. Since then, we’ve been leading the way in a lot of ways.


  • The only U.S.-made infant formula to use organic, grass-fed whole milk
  • The first and only U.S. infant formula company to add the two most abundant proteins found in breast milk—alpha-lac and lactoferrin—to our ingredients list
  • The first infant formula company to receive Clean Label Project’s Purity Award (and we test for 700 contaminants vs the required 400)
  • We ran the largest clinical trial by a new infant formula brand in 25 years—clinically proving our benefits vs a leading infant formula like:
    • Less spit up
    • Softer poops
    • Easier digestion
    • More efficient weight gain
    • Enhanced nutrient absorption
    • Longer stretches between nighttime feeds*

With >$250M in funding, we’re shifting the industry forward—and this is just the beginning. Help us build a future where all parents can feel amazing about feeding, by joining our growing team of >275 people that stretches across the country.

We're proud to offer competitive, family-first benefits, including but not limited to: 

  1. Health insurance for the whole family: medical, dental, & vision insurance covered 100%, with 90% coverage for your family.
  2. Flexible paid time off: plus 12+ company holidays, and 2 floating holidays to use at your discretion!
  3. 16-weeks of fully-paid parental leave and new parent support: free 1-year supply of formula, cozy feeding suites, and paid pumping time.
  4. Up to 6% 401(k) Match to help you plan for your future.
  5. Company equity for every employee: because when we succeed, we succeed together!

Visit our site to learn more, and check out some recent press on ByHeart:

*based on data from infants at approximately 4 months of age



We're seeking a highly skilled Director of Technical Operations to provide leadership and technical expertise in the development and maintenance of effective cleaning programs / systems. The position has specific responsibility to standardize and continuously improve cleaning processes for the network of ByHeart plants and associated supply chain. The successful candidate will be a key member of ByHeart’s Supply / Operations team. The position is remote and will provide strategic direction to senior management to align goals and priorities. 

Reports To:      VP of Supply Operations

Location:         Remote


  • Develop and deploy cleaning and sanitation metrics for ByHeart network of plants to drive continuous improvement with measurable results
  • Build and maintain plant cleaning validation scorecards for ByHeart plants, oversee the design and rollout of related improvement plans
  • Work with Quality and Operations to troubleshoot any cleaning related issues or opportunities at the plant level. Provides direction on necessary and appropriate corrective measures
  • Provide governance across ByHeart plants to proactively close any gaps related to Sanitary and Hygienic Design
  • Partner with Food Safety, Quality, Plant leadership and Engineering functions to evaluate TP company chemicals and processes for the purpose of CI
  • Develop and maintain strong working relationships with chemical vendors and suppliers to maintain and optimize external support to ByHeart facilities
  • Provide technical expertise and guidance on capital projects to Operation’s and Engineering teams for sanitary design and functionality of facilities equipment and sanitation systems
  • Work closely with plants to build knowledge in cleaning systems via formal training programs and coaching. Build and develop training programs
  • Partner with Engineering, Maintenance and Operations leads to ensure capital plans include critical food safety improvements related to sanitary and hygienic design
  • Provide Hygienic and Sanitary design direction for all new line installations and modifications
  • Provide leadership and guidance to ByHeart plants to ensure all clean-in-place, cleaning policies and procedures are alignment with industry best practices, regulatory requirements
  • Keep abreast of and evaluate new innovations, technologies, and practices in sanitation to improve sanitation efficiency and or effectiveness
  • Participate in relevant industry, peer, and/or regulatory groups to remain current in sanitation principles to ensure the most relevant practices are incorporated into our sanitation practices
  • Responsible for building all appropriate standards related to Sanitary and Hygienic Design
  • Drive change and continuous improvement as it relates to Sanitation culture, principles, practices, and their effective implementation across all plants
  • Partner with Human Resources to implement succession planning and leadership development strategies


Skills & Qualifications

  • Bachelor's degree in a relevant field required, advanced degree preferred
  • Minimum 10 years’ experience in food, pharma, or infant nutrition industry, demonstrated achievements in sanitation
  • Experience and in-depth knowledge of clean in place cleaning and validation
  • In depth knowledge of knowledge of HACCP, GMPs and food manufacturing
  • Deep understanding and working knowledge in Microbiology
  • Expert and applied knowledge in sanitary and hygienic design, including 3-A and EHEDG standards
  • Experience with spray drying and aseptic processing technology
  • Strong leadership and interpersonal skills with the ability partner with Operations, Engineering, Quality and Food Safety teams. Skilled in execution of complex and multidisciplinary projects
  • Ability to effectively interact with consultants and external partners
  • Exceptional communication skills, both written and verbal
  • Ability to present recommendations and solutions to senior leadership
  • Availability for up to 30% travel required

Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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ByHeart Headquarters Location

New York, NY

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ByHeart Company Size

Between 50 - 200 employees

ByHeart Founded Year


ByHeart Total Amount Raised


ByHeart Funding Rounds

View funding details
  • Series Unknown

    $95,000,000 USD

  • Series B

    $90,000,000 USD

  • Series A

    $70,000,000 USD

  • Debt Financing

    $22,000,000 USD

ByHeart's Tech Stack