
Director, Fair Lending and Responsible Banking - SoFi
View Company Profile- Job Title
- Director, Fair Lending and Responsible Banking
- Job Location
- United States
- Job Listing URL
- https://sofi.com/careers/job/6346032003?gh_jid=6346032003
- Job Description
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
This role will work closely with the Fair & Responsible Banking Officer to manage SoFi’s 2nd line Complaints Oversight program (the “Program”). As a subject matter expert, this role will consult on Complaint Management and regulatory risks, controls, issues and governance across the enterprise; educate business and other compliance partners on Complaint Management expectations; oversee execution of the Complaint Monitoring Plan; and develop and deliver Complaint Oversight Program updates to senior leadership and applicable Committees.
What you’ll do:
Develop, maintain, and enhance Complaint Management policies, standard operating procedures (SOPs), and guidance documents, as needed, to integrate expectations of the Program into Business Unit’s day-to-day activities
Execute effective governance and oversight of complaint management risk, as engaged by Compliance partners, including review of 1st line complaint handling procedures, review of complaint handling training materials, and monitoring of complaints for adherence to Policy requirements, and potential non-compliance with regulatory requirements
Provide subject matter expertise, support and leadership to Compliance partners, Business Unit managers, Independent Compliance Testing, and Audit with regard to complaint-related issues and remediations
Provide oversight and challenge of 1st line’s adherence to Program requirements and recommendations for improvement
Support the Fair & Responsible Banking Officer in gathering artifacts, reviewing and/or drafting responses for complaint-related regulatory examinations and audits, as needed
Oversee and/or execute special projects as assigned
What you’ll need:
Possess and maintain superior knowledge of compliance laws and regulations including UDAAP and other applicable consumer compliance regulations
Ten (10) plus years of compliance or risk experience at large regional financial institutions with at least seven (7) in a people leader role and at least five (5) focused on complaints oversight
Applied experience in execution of complaint monitoring
Excellent verbal and written communication skills including testing and monitoring reports and exam and audit responses
Substantial broad-based knowledge and experience in applying laws and regulations, designing, managing and overseeing compliance programs, and processes and handling regulatory matters
Ability to manage implementation of regulatory requirements with assigned business units
Strong analytical skills
Compensation and BenefitsThe base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal EmployeesIf you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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SoFi Company Size
Between 2,000 - 5,000 employees
SoFi Founded Year
2011
SoFi Total Amount Raised
$4,845,067,264
SoFi Funding Rounds
View funding detailsPost Ipo Debt
$750,000,000 USD
Post Ipo Equity
$1,200,000,000 USD
Series Unknown
$369,840,376 USD
IPO
$0
Series Unknown
$500,000,000 USD
Series F
$500,000,000 USD
Series E
$1,000,000,000 USD
Series D
$213,027,091 USD
Series C
$80,000,000 USD
Debt Financing
$50,000,000 USD
Debt Financing
$41,000,000 USD
Debt Financing
$60,000,000 USD
Series B
$77,199,900 USD
Series A
$4,000,000 USD