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Deliverability and Compliance Specialist - MessageBird

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Job Title
Deliverability and Compliance Specialist
Job Location
Colombia, Remote
Job Description

Transform the communications world! 

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

  • What’s my job title? Deliverability & Compliance Specialist
  • Where in the world? Remote from Colombia
  • What language(s) will I speak? English

This role is for the Compliance and Deliverability team at MessageBird.  Our day-to-day duties involve working in the SalesForce ticketing platform where we address abuse reports, answer customer questions about account-related issues such as account suspensions and blocked domains, and help customers with their email deliverability.  We also monitor our email platform for any abuse and terminate customers that violate our messaging policy.

The majority of our work is for the email section of MessageBird, with some work on MessageBird’s WhatsApp platform for SMS.

What you’ll be doing:   

  • Resolve questions, issues, and requests from multiple ticketing systems including deliverability issues such as blocklists, spam foldering, and rate limiting
  • Review customer and prospect sending practices for compliance with our Messaging Policy, terminate or educate customers as necessary
  • Manage shared pool deliverability performance, define rules for proper segmentation based on customer type/ reputation/ performance
  • Monitor customer delivery metrics, trending, reputation data, and authentication results and make recommendations for optimization
  • Identify new and improve existing anti-spam measures to stay ahead of the ever-changing landscape of abuse by participating in anti spam industry groups and forums
  • Work on special projects to support SparkPost’s cloud sending environment
  • Contribute to deliverability best practices documentation and blog posts


What you should bring:

  • Passion for the “hands-on” aspect of researching and diagnosing deliverability issues by querying datasets, examining 3rd party insights and running experiments
  • Has enthusiasm and passion for helping customers
  • Is great to work with and enjoys being part of a team
  • Outstanding verbal communication, listening and writing skills.
  • Professional, energetic, positive attitude.
  • Excellent organizational and time management skills.
  • Success-driven with a strong work ethic


Competencies you need to be successful in this role:

Good Written Communication Skills - Professional writing skills are needed for communicating to our customers in a clear, concise, and respectful manner. 

Customer Centric - Customer satisfaction is our number one priority, so it is important to listen to our customers and be attentive to their needs. 

Prioritisation - Our ticketing queue has many different types of tickets and the ability to distinguish high priority versus low priority tickets is essential in completing your daily work.

Attention to Detail - When researching deliverability issues, attention to detail is imperative in order to provide accurate information to the customer.

Team-Oriented - Even though our team spans several time zones, we frequently work together to help each other solve customer issues.

Good Communication Skills - This is essential for communicating issues quickly within the team and throughout the company through various formats.  Having the ability to relay information to the appropriate groups is key to this role.

Interview Process 

After you apply, you will hear back from us within a few days. If there’s a fit, the full process is as follows: 

↳ [30 mins] Recruiter Screen

↳ [45 mins] Hiring Manager Interview

↳ [45 mins] Technical Interview

↳ [45 mins] Soft Skills Interview 

↳ [30 mins] with VP of Customer Experience


What You’ll Gain

  • Remote-friendly environment
  • Generous stock options for all Birds 
  • Opportunity to work abroad according to our internal policies
  • Flexible working arrangements 
  • Home office set-up budget 
  • State-of-the-art work gear
  • Contribution towards your utility costs 
  • The occasional company-wide and team events
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues Our amazing team works in close to 40 different locations with almost 50+ nationalities across the board! 


Life at MessageBird

We call ourselves Birds! We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. We’re smart, fast, and hungry. Our potential for growth is limitless.

Ready To Fly?

Our cloud communications solutions make it possible for over 30,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Wherever and however you do your best work - we’ve got you covered!

Headquartered in Amsterdam and with other global offices in Singapore, London and Maryland, we’re proud to be a remote-friendly company nested in flexibility. Employees can choose to work from one of our global offices, fully remotely in your country of employment, or a mix of the two. Our unique and united culture is rooted in our team: a diverse flock of over 550+ Birds who represent 50+ nationalities and counting. 

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. 

Recruitment Privacy Statement: 

MessageBird Headquarters Location


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MessageBird Company Size

Between 500 - 1,000 employees

MessageBird Founded Year


MessageBird Total Amount Raised


MessageBird Funding Rounds

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  • Series C

    $800,000,000 USD

  • Series C

    $200,000,000 USD

  • Series B

    $40,000,000 USD

  • Series A

    $60,000,000 USD

  • Pre Seed

    $120,000 USD