Data Analyst (U.S Business Hours) - SugarCRM

Job Title: Data Analyst (U.S Business Hours)
Job Location: Solihull, United Kingdom
Job Listing URL: https://jobs.lever.co/sugarcrm/37bbb7b2-0e4e-4f2a-92f8-526ec3b814d1
Job Description: About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM Careers and how you can become a part of our journey.

JOB FUNCTION

Provide support for database design, implementation, and maintenance, on MS SQL Server databases for our Software-as-a-Service customers, who range in size from small independent businesses to multi-nationals.
Automate the extraction/receipt of key data from accounting systems and import via a series of flat files in a pre-defined format into our product.

NOTE: This role will be required to work U.S. business hours.
KEY RESULT AREAS:
Create 'customers for life’ by delivering world-class support to our customers and partners
Be responsive, professional, and proactive in all interactions
Troubleshoot and resolve installation, implementation, and production issues and maintain customer database extractions to ensure the Service utilizes up to date customer data.
Continuously learn about Sugar and sales-i products, core technologies, and troubleshooting methodologies
Share your knowledge, experience, and best practices with the Support department
Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
Document known solutions for internal collaboration and public consumption
Demonstrate a commitment to and willingness to take ownership of our customer’s success.
Experience and Skills:
3+ years’ experience with MSSQL SQL Server; concentrations in writing T-SQL and troubleshooting data imports.
Proficient in written and spoken English
Excellent written and verbal communications skills
Work well in a team environment
Good ETL knowledge of different SQL based accounting systems: like Sage, Dynamics, Epicor.
Good MS Office knowledge (Particularly Excel)
Able to work under pressure and prioritize tasks.
Good planning, scheduling and organization skills.
Communicate technical solutions to non-technical people.
An ability to learn new software systems.