Customer Support Specialist - Replo

Who We Are

Replo is building the world's sell anything platform. We started in e-commerce, and grew from 0 → 3000+ customers in less than 18 months. We’re a seed stage company with Series A+ metrics backed by awesome investors including YCombinator, Figma, General Catalyst etc.

Job Description

Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo you’ll help create awesome experiences for our customers over chat, and email support. As a first point of contact with our community you’ll help capture critical feedback that drives our app development.

You will

• Answer customer inquiries via chat, and email

• Document and advocate for customer feedback

• Generate high-quality educational resources for our users

• Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues

Background experiences we’re excited about

• 2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space

• Experience working with support tools like Pylon, Notion, etc

• Experience working remotely on a global team

This role might be a good fit if you

• Are self-motivated and comfortable working asynchronously

• Can empathize with users and quickly grasp the issues they’re facing

• Can turn customer pain points into insightful product feedback

• Love constantly learning about a technical product, even when it’s a little out of your depth

• Thrive in an early-stage startup environment with less stability and more ambiguity

We’re looking for folks who are or have

• Clear and proficient in written communication in English

• Empathetic, positive, patient, and excited to help users' solve their pain points

• Organized, reliable, independent, and productive

• Comfortable with CSS, HTML and other web development topics

• Aware of what goes into building and improving a software product

• Experienced in providing fast-paced support in a high-growth startup