Job Description

PushPress is the ultimate platform for modern gym owners. Our integrated products combine key business functions into one powerful system, creating unparalleled efficiency and leverage for gyms and fitness studios.

Thousands of gyms and fitness studios rely on PushPress daily to power their businesses. We believe that by empowering neighborhood gyms with the most advanced technology, we can transform the fitness experience and help create a healthier world.

PushPress is a 100% remote company.

About the Role

The Customer Support Specialist is an Associate level role at PushPress and is responsible for assisting clients with resolving issues and providing guidance across our suite of SaaS products.

As the first point of contact, they will address client questions and troubleshoot problems, offering support through live help calls, responding to support chats or emails, onboarding assistance, and follow-ups. In addition, they will contribute to company growth by creating and updating help articles, how-to videos, and bug tickets, all aimed at ensuring gym owners can dominate their day with confidence.

What You'll Do

Serve as the primary point of contact for PushPress clients, ensuring timely resolution of issues and providing exceptional support to ensure client satisfaction with our products.

Assist clients in troubleshooting and resolving common technical issues, providing clear, step-by-step guidance to help them maximize the use of PushPress tools.

Collaborate with the Customer Advocacy and Sales teams to escalate complex issues and ensure seamless communication for clients’ continued success.

Follow up with clients after support interactions to ensure their needs are met and ensure ongoing satisfaction with the system.

Stay up-to-date with PushPress features and product updates, offering clients relevant and accurate information to enhance their experience.

Respond promptly to client inquiries via phone, email, and chat, addressing common questions and technical issues while ensuring a high-quality support experience.

Assist in the creation and maintenance of help articles, troubleshooting guides, and how-to videos to improve self-service options for clients.

Provide empathetic and patient support to clients, ensuring clear communication and a positive experience in every interaction.

What You'll Need

Prior experience in the gym/fitness industry, with a passion for helping others succeed and a deep understanding of client needs is required.

Basic technical proficiency, including experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems.

Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions.

Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support.

Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision.

Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently.

Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately.

A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry.

Customer Support Specialist - PushPress

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