Customer Success Manager - Parabola

For employees based in SF or NY, we operate on a flexible hybrid model (i.e. expect employees to come in a couple days per week).

About us:

At Parabola, we believe that solutions should be developed by those closest to the problem. Unfortunately, this type of leverage has been reserved to those who write code.

Our mission is to provide non-technical teams (”operators”) with the same type of leverage as their technical counterparts and drive operational excellence in the process. We do this by providing a no-code platform to build, automate and collaborate on data workflows while standardizing and bringing transparency into key processes.

Any time you are breaking into a spreadsheet to clean up or reconcile data, waiting on integrations or access to data, or simply think there has to be a better (likely automated) way, there’s probably a use case for Parabola.

About the role:

Customer Success Managers at Parabola are highly-regarded, trusted advisors to our most valuable customers. We are their strategic partners helping their operations team scale beyond their wildest imagination and delivering on outcomes executives expect.Our CSMs are expert Parabola builders and have accumulated deep expertise in ecommerce, commerce enablement, Shopify, and other operations best practices through working with our customers. It’s a powerful combination that helps us deliver extreme productivity leverage to the teams that we work with. We’re looking for a Customer Success Manager to join our team as we continue to build out our CSM playbook from the ground up and pursue best-in-class customer expansion and retention.

What you'll be doing

• Owning the relationship with and success of our largest, most valuable customers.
• Renewing customer contracts and, working in lockstep with sales to develop account expansion strategies to hit upsell targets.
• Analyzing customer accounts and identifying churn signals early.
• Collaborating with product management to surface customer requests and help translate customer feedback into product requirements.
• Designing and implementing both high-touch and 1-to-many strategies to better serve our customers and improve our team’s efficiency.
• Helping to build out our CSM playbook as we continue scaling the function and team.

What (we think) you'll need to do it

• 2-5 years CSM relationship, account management, or consulting experience working in software as a service (SaaS) with strong organizational, project and time management skills.
• Demonstrated track record executing against and exceeding expansion and retention goals.
• Hands-on experience digging into the data yourself and demonstrating an expert understanding of Excel, SQL, and other analytic automation tools like Alteryx, Boomi, etc.
• Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers by continuously thinking outside of the box.
• Parabola hires company builders! You will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

OTE:

CSM: $125,000 - $150,000

Senior CSM: $150,000 - $180,000

This salary range represents the minimum and maximum for this role based in San Francisco. The salary given for this position is dependent on multiple factors, including years of experience, interview performance and anticipated responsibilities of the role. Our base salary is one component of Parabola’s competitive total package, which also includes equity and premium health and wellness benefits.