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Customer Success Manager (CSM) - MoeGo

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Job Title
Customer Success Manager (CSM)
Job Location
Los Angeles, CA
Job Description
Our Mission:
The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for the pet economy to progress. This must be fixed. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so that they can focus on doing what they love and thrive.

Our Team:
Only the best can serve the best. To build the best product and service, we want the best talent. We are committed to seeking out and bringing together the most passionate, talented, and customer-focused individuals to form a team that sets the bar for excellence.

Our Culture:
Every day, we ask ourselves: what if MoeGo disappears tomorrow? Would that be a big difference to our users? We’re not here to be just another option in the market. What motivates us is the pursuit of discovering and solving a series of real, impactful problems. By doing so, we aim to redefine the standard of technology and elevate the pet industry to an entirely new level.

We strive to drive changes for the better.

About this role:
- Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases.
- Collaborating across teams to identify and pursue customer growth opportunities.
- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.

Do you have the right ingredients?
- A minimum of 3 years experience in a Customer Success Manager role. Sales experience will also be considered.
- Experience building and managing Customer Success and Professional Services teams in a fast-paced, dynamic environment.
- A strong strategic vision for the customer experience, professional services, and customer support.
- Technical and SaaS experience and an ability to speak to technical customers in their language.
- Works well under pressure, capable of handling multiple tasks with good time management skills.
- Team player, willing to go the “extra mile” to achieve success.

MoeGo offers a competitive compensation package (base salary, performance bonus, equity and benefits). We offer UHC Select Plus PPO Platinum Medical, UHC Dental and UHC Vision plans to employees and their family members at no cost to employees.
MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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MoeGo Headquarters Location

Los Angeles, CA

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MoeGo Company Size

Between 50 - 100 employees

MoeGo Founded Year


MoeGo Total Amount Raised


MoeGo Funding Rounds

View funding details
  • Series A

    $24,000,000 USD

  • Seed

    $6,500,000 USD

MoeGo's Industries

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