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Customer Success Manager - Contentstack

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Job Title
Customer Success Manager
Job Location
Remote - US
Job Description

What is Contentstack?

Contentstack – the leading Composable Digital Experience Platform (DXP) provider – empowers marketers and developers to deliver composable digital experiences at the speed of their imagination. Companies such as ASICS, Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald’s, Mitsubishi, Riot Games, and Shell trust Contentstack to power their most critical content experiences with uncompromising scale and dependability. Known for its Care Without Compromise™ program, Contentstack has achieved the industry’s highest customer satisfaction rating. Contentstack is also a founding member of the MACH Alliance, advocating for best-of-breed composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at www.contentstack.com.

 

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

 

What Are We Looking For?

Contentstack is looking for a Customer Success Manager. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! 

  • 2-5 years of customer success experience 
  • Experience with Enterprise SaaS software (preferably CMS)
  • Excellent communication skills both with customers and internally
  • Ability to lead and enable customer success managers (CSMs) to hit their KPIs as individuals and as a team
  • A calm, steady hand in the face of customer issues. Ideally, you can regale the hiring manager with stories about how you turn frustrated customers into champions

 

What Really Gets Us Excited About You?

  • Strong track record of defining and executing against key performance indicators
  • Ability to build trust and rapport with a customer success team
  • Proactive interest to increase customer satisfaction and deepen customer relationships
  • Creative and enthusiastic

 

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. 

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald’s, Mitsubishi, Riot Games, Shell, and many more!

One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

 

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Contentstack Headquarters Location

San Francisco, CA

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Contentstack Company Size

Between 200 - 500 employees

Contentstack Founded Year

2018

Contentstack Total Amount Raised

$169,000,000

Contentstack Funding Rounds

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  • Series C

    $80,000,000 USD

  • Series B

    $57,500,000 USD

  • Series A

    $31,500,000 USD