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Customer Service Agent- Junior Traineeship - Avetta

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Job Title
Customer Service Agent- Junior Traineeship
Job Location
Newcastle, New South Wales, Australia
Job Description


The Supplier Success Professional Trainee will assist in developing and maintaining a world-class pre-qualification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.



  • Commit to a 12 month traineeship maintaining all required assignments by due date
  • Provide professional support to all Avetta customers 
  • Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience 
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Escalate customer complaints and seek reach out options to provide additional assistance
  • Share feature requests and effective workarounds with team members
  • Educate customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars
  • Contribute and report towards the team KPIS and objectives



  • Year 10 school certificate or higher
  • Excellent Communication skill – both written and orally
  • Ability to Active listen and think ahead for the best outcome
  • Working PC knowledge, windows preferred and related
  • Interpersonal skills
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress/Patience tolerance
  • Ability to learn and apply new information or skills

Avetta Headquarters Location

Irvine, CA

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Avetta Company Size

Between 500 - 1,000 employees

Avetta Founded Year


Avetta Total Amount Raised


Avetta Funding Rounds

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  • Series Unknown

    $35,000,000 USD

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