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Customer Integrations Specialist - LinkSquares Inc

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Job Title
Customer Integrations Specialist
Job Location
Hybrid (Boston, MA)
Job Description

LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston.  

LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth. 

LinkSquares is looking for a Customer Integrations Specialist to join our Operations team and help support customers who utilize our Integrations Marketplace. 

In this highly visible role, you will be at the center of driving value and providing product feedback directly to Product Managers. This role reports to the Manager of Implementation and works closely with LinkSquares Customers, Product team, and Services Teams to fulfill user needs and drive business value. An ideal candidate has proven experience working with customers inside a B2B software business, with a focus on user experience and team.

Responsibilities:

  • Lead the implementation of Salesforce and API configurations, provide technical support, and guidance on best practices.
  • Facilitate Discovery and status meetings with customers in a timely and professional manner.
  • Act as a proactive and organized project manager, guiding new clients through the integration process and shortening time-to-value.
  • Collaborate across LinkSquares internal teams to strategize on designing and executing upon integration milestones
  • Support and troubleshoot functional issues in relation to LinkSquares Integrations.
  • Facilitate touchpoints and status meetings with customers in a timely and professional manner.
  • Participate in knowledge transfer sessions, product training, and other strategic initiatives as needed with other teams.
  • Identify and contribute to voice-of-the-customer based on the day-to-day life of our users and expertise in users’ software ecosystem.
  • Contribute to the development of best practices, project standards, and methodologies to improve the overall efficiency and effectiveness of all integrations and team processes, policies, & procedures.
  • Identify opportunities to document best practices and use cases for integrations and participate in sharing that knowledge via documentation and/or training.

Additional Qualifications:

  • A positive attitude and a drive to take initiative.
  • 2-4+ years relevant experience in integrations, implementation, support, sales engineering, or technical problem-solving within a SaaS business.
  • Salesforce Admin knowledge: Settings, Flows, Object Management, Dev Console.
  • Strong familiarity with CRM Operations (SFDC,HubSpot) or APIs.
  • Experience managing high volume of projects and requests.
  • A passion for process improvement
  • High attention to detail and strong communication skills.
  • The ability to prioritize quickly in a fast-paced environment.
  • Familiarity with SQL, Python, Ruby, or JavaScript a plus.

 

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. 



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LinkSquares Inc Headquarters Location

Boston, MA

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LinkSquares Inc Company Size

Between 200 - 500 employees

LinkSquares Inc Founded Year

2015

LinkSquares Inc Total Amount Raised

$161,469,792

LinkSquares Inc Funding Rounds

View funding details
  • Series C

    $100,000,000 USD

  • Series B

    $40,000,000 USD

  • Series A

    $14,500,000 USD

  • Seed

    $4,800,000 USD

  • Seed

    $2,160,000 USD

  • Grant

    $9,800 USD