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Customer Excellence Technical Trainer - Smartsheet

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Job Title
Customer Excellence Technical Trainer
Job Location
San Jose, CR
Job Description

Smartsheet is looking for an enthusiastic Technical Trainer who is responsible for developing, preparing, delivering, and evaluating technical training curriculum and programs for our Customer Excellence Teams.  This role outlines and coordinates documentation and materials to be used in programs designs exercises to enhance lectures, and conducts classes with hands-on exercises.  This role also develops, maintains, and improves exams and quizzes utilized in all training courses. You will develop technical training programs and help others develop skills that will make them better professionals and customer advocates. 

Technical trainers must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way.

This role will report directly to the Manager, CE Learning based in Bellevue, WA, USA.

You will:

  • Devise technical training programs according to organizational requirements
  • Produce training schedules and classroom agenda
  • Determine course content according to objectives
  • Build ad-hoc training materials to ensure the learner has the tools to be successful
  • Deliver technical training to Smartsheet’s technical customer-facing teams
  • Attend product release training, testing new product functionality, and staying up-to-date on product enhancements and releases
  • Create/deliver technical training materials for new products, product releases, and feature updates.
  • Execute training sessions, webinars, workshops, etc. in groups or individually
  • Arrange for and conduct on-site training when needed
  • Keep and report data on completed courses, absences, issues, etc.
  • Observe and evaluate results of training programs
  • Determine overall effectiveness of programs and make improvements
  • Assess training needs and certification requirements for various levels of technical resources.

You have:

  • Proven experience as a technical trainer
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content
  • Ability to address training needs with complete courses
  • Outstanding communication skills and comfortable speaking to crowds
  • Excellent organizational and time-management abilities
  • Degree in a relevant technical field
  • Experience using Articulate 360 and/or Camtasia is a strong asset
  • Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification a plus)

Desired Experience:

  • Certified Technical Training credential (CTT), ATD Adult Learning Certificate, or equivalent 
  • Process management experience including TQM or Six Sigma.
  • Project management skills.  PMP an added benefit.


Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members.
  • Monthly stipend to support your work and productivity.
  • 12 days paid Vacation + Flexible Time Away Program.
  • 20 weeks fully paid Maternity Leave.
  • 12 weeks fully paid Paternity/Adoption Leave.
  • Personal paid Volunteer Day to support our community.
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses.
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account.
  • Teleworking options from any registered location in Costa Rica (role specific).


In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.


Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.



Smartsheet Headquarters Location

Bellevue, WA

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Smartsheet Company Size

Between 2,000 - 5,000 employees

Smartsheet Founded Year


Smartsheet Total Amount Raised


Smartsheet Funding Rounds

View funding details
  • Post Ipo Equity

    $30,995,632 USD

  • Series F

    $52,100,000 USD

  • Series E

    $34,999,995 USD

  • Series D

    $26,000,000 USD

  • Series C

    $2,500,000 USD

  • Series B

    $1,250,000 USD

  • Series A

    $4,367,000 USD