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CRM Data Specialist - Netskope

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Job Title
CRM Data Specialist
Job Location
San José, Costa Rica
Job Description

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the position:

The Netskope Data Operations team is looking for a CRM (Customer Relationship Management) Data Specialist, who will help drive data operational excellence. As a member of the Data Operations team, this candidate will be responsible for the integrity, completeness and quality of data within the CRM. This individual will develop and implement standard procedures for capturing, cleansing, and updating data in the CRM and document data governance policies.

Netskope’s Go-to-Market (GTM) Data Operations team exists to maintain accurate, actionable, and non-duplicative Account, Lead and Contact data that accurately reflects corporate hierarchies and key data points enabling Sales to better manage Customers and target Prospects.

Responsibilities include:

  • Regularly perform data cleansing and validation processes to ensure data accuracy, completeness, and consistency
  • Proactively identify data quality issues and work with relevant teams to implement improvements
  • Perform tasks related to data acquisition, validation and enrichment as they relate to Accounts, Leads and Contacts 
  • Work cross-functionally within the organization to ensure data from other systems (such as marketing automation tools, sales and customer service platforms) are properly integrated with Salesforce to ensure data integrity is maintained
  • Propose and implement data governance solutions for the proper management of CRM data
  • Identify opportunities to streamline data-related processes and workflows to drive greater efficiency and accuracy.
  • Provide support to cross functional teams such as: training on data entry best practices and troubleshooting issues related to data quality

Job Requirements:

  • 3+ years of work experience as a technical data steward with a strong background in Data Governance Policies, Processes and Tools
  • Experience in Salesforce, Excel, 3rd Party Data Tools (e.g. Zoominfo, D&B) and Data Cleansing Tools (e.g. Ringlead, Demandtools, Openprise)
  • Strong attention to detail with a focus on building standardized and consistent best practices
  • Understanding of marketing and privacy regulations (e.g. Opt In/Out, GDPR)
  • Proven ability to collaborate well with others and meet deadlines
  • Persistent in finding accurate information leveraging all available resources
  • Experience documenting business processes and developing training materials for data integrity and governance

Education:

  • Bachelor’s degree

 

#LI-AW1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

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Netskope Headquarters Location

Santa Clara, CA

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Netskope Company Size

Between 1,000 - 5,000 employees

Netskope Founded Year

2012

Netskope Total Amount Raised

$1,441,100,032

Netskope Funding Rounds

View funding details
  • Convertible Note

    $401,000,000 USD

  • Series Unknown

    $300,000,000 USD

  • Series G

    $340,000,000 USD

  • Series F

    $168,700,000 USD

  • Series E

    $100,000,000 USD

  • Series D

    $75,000,000 USD

  • Series C

    $35,000,000 USD

  • Series B

    $15,900,000 USD

  • Series A

    $5,500,000 USD