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Content Specialist, CX Operations - DoorDash

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Job Title
Content Specialist, CX Operations
Job Location
Melbourne, VIC; Sydney, NSW
Job Description

About the Team

The Customer Experience team’s mandate is to accelerate DoorDash’s business through great customer experiences. The team manages and operates DoorDash's large and growing customer operations, with the ultimate goal of delivering an effortless support experience every time… and at a tremendous scale. This is an exciting global startup opportunity for someone looking to make a difference for our customers in Australia, New Zealand and beyond, operating in an international environment.

About the Role

We’re seeking to strengthen our Customer Experience Team with a driven Content Specialist, CX Operations who will shape and manage our customer experience and support content programs for Australia and New Zealand, based in Melbourne or Sydney. In this impactful role, you will ensure DoorDash’s customers have the right and relevant information available to them at all times. You'll work with a variety of teams to manage our content workflows and Knowledge Base at scale. You'll craft locally punchy support content and design processes that enable empathetic and swift resolutions for our fast-growing customer base.

You’re excited about this role because you will…

  • Seek new ways to develop content that's simple and engaging with the ultimate objective of providing outstanding customer experiences at scale
  • Design and manage a scaled content management program impacting all DoorDash customer audiences – merchants, Dashers and consumers
  • Partner with various teams to ensure our customer content is always served fresh
  • Design learning experiences and materials targeted at serving Australia and New Zealand based customers in an international service environment
  • Solve business and customer challenges with a combination of customer obsession, cross-team collaboration and scale management expertise

We’re excited about you because...

  • You have a passion for writing and understand the importance of positioning your message from the viewpoint of the customer
  • You are a sponge, absorbing the deep process knowledge of experts and translating it into bite-sized content for our support teammates and customers
  • You have a knack for operations and think through how to scale your impact across thousands of customers while understanding the lowest level of detail
  • You are not interested in the status quo. You love coming up with new opportunities for our internal operations to improve the DoorDash customer experience
  • You have +4 years of experience in copy-writing or a customer-focused role, preferably in creating learning and/or customer support content
  • You are digitally proficient, including good knowledge of Google Suite and/or MS Office applications (brownie points for experience with other tools like Salesforce and Asana)

Why You'll Love Working at DoorDash

  • We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
  • We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
  • We are learners – Everyone here is always learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
  • We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to Merchant partners to consumers.  We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

DoorDash Headquarters Location

San Francisco, CA

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DoorDash Company Size

Between 8,600 - 8,600 employees

DoorDash Founded Year

2013

DoorDash Total Amount Raised

$2,471,820,032

DoorDash Funding Rounds

View funding details
  • Series H

    $400,000,000 USD

  • Series G

    $100,000,000 USD

  • Series G

    $600,000,000 USD

  • Series F

    $400,000,000 USD

  • Series E

    $250,000,000 USD

  • Series D

    $535,000,000 USD

  • Series C

    $127,000,000 USD

  • Series B

    $40,000,000 USD

  • Series A

    $17,300,000 USD

  • Seed

    $2,400,000 USD

  • Pre Seed

    $120,000 USD