Job Summary

At Aspen RxHealth, we believe the pharmacy industry is ripe for transformation. And because nothing changes if nothing changes, we are revolutionizing the untapped potential of the pharmacist and patient relationship. Our community delivers high-quality services to some of our nation’s largest health plans and risk-bearing providers. Aspen RxHealth pharmacists are intelligently matched with patients via our mobile application to drive down cost while improving quality measures and member experience. Once services are successfully delivered, our pharmacists are paid directly for their expertise and time.

This position is an opportunity to join our fast-growing company as a Temporary Community Specialist. You will be serving as our primary liaison to our pharmacist community in order to drive connection and satisfaction. Additionally, as the direct touch point with the community, you will increase engagement, quality of online interactions and depth of insights to drive sustained growth.

You will be a great fit if...

• You are motivated by the purpose of our work and your interpersonal skills can nurture and promote the organizations strengths and values to the outside world.
• You are naturally ambitious and, as such, you seize opportunities and thereby influence, taking prompt action to accomplish objectives beyond what is required.
• You are highly organized and enjoy creating processes and trackers to keep the team moving forward.

General Accountabilities

• Serve as the liaison between the pharmacists contacting Support and the Marketplace Operations team
• Proactively and responsively respond to email, voicemail, and social inquiries from prospective pharmacists related to the community.
• Triage calls and electronic communication from current pharmacists efficiently routing the request to the appropriate internal resource.
• Foster relationships with community pharmacists and internal teammates.
• Act as the voice of our community back to internal teams, advocating for changes to address critical feedback and improvements.
• Other duties as

Job Qualifications/Skills

• Minimum of two years healthcare experience, or call center preferred
• A positive, proactive attitude with a passion for customer service
• Excellent written, computer, and oral communication to diverse populations with strong attention to detail
• Proficiency with basic computer programs such as Outlook, Excel and Word. Salesforce is a plus
• Team-oriented and able to work in a collaborative environment.
• A mission-driven individual with a belief in and commitment to the success of the team and the company. 

This is a temporary position, the range of pay will be $20.00 to $ 24.00/hour

About Aspen RxHealth