Community Associate, Enterprise - WeWork

Community Associate, Enterprise 

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses – small, medium or large – thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own. 

About the Opportunity 

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

• Illustrate WeWork’s core values and strive to achieve our mission
• Comply with all enterprise company requirements as stated in the handbook
• Support the Community Management team to achieve the following:
• Manage administrative tasks to ensure smooth functioning of day-to-day operations
• Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

In this role, you’ll:

Greeting /Point of Contact

• Be the first and last point of contact for all of the client’s employees and guests in the space
• Cover the front desk during business hours required by enterprise member
• Greet and check-in member guests utilizing Enterprise systems
• Answer “walk-up” member and guest questions or refer the inquirer to additional resources
• Adhere to enterprise member code of conduct and dress code 

Membership Management

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Be active on the WeWork member network as well as enterprise company communication system
• Solve member-related issues to ensure a cohesive community

Events and Community Management

• Assist with set-up and breakdown of events, including ordering food and beverages
• Assist in sourcing and scheduling of events with Community Lead or Community Manager
• Promote events through creation of marketing materials

Building Operations and Management

• Assist with move-ins and move-outs; act as point of contact for new employees regarding office operations and building amenities
• Assist with building operations and maintenance to ensure the highest level of member experience
• Manage keycard activations and bike room access requests where applicable
• Ensuring the building is clean and well kept
• Submit building receipts to the Community Lead and the Community Manager for expense reports
• Mail and Package responsibilities as needed
• Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
• Inventory, order and restock of office supplies

About You

We’d love to hear from you if you meet the qualifications below:

• College graduate with a four-year degree preferred, but not required
• Hospitality and/or administrative experience 
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Passion and understanding for WeWork’s mission and values
• Proficient in basic computer skills

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.