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Client Services Associate - Veracyte

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Job Title
Client Services Associate
Job Location
San Diego, California, United States
Job Description

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte – whether it be in one of our labs, corporate offices, the field – enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a results-driven environment that values innovation, collaboration, and compassion.

The Position:

The Client Services Associate will be a key supporter to the Client Services TeamTheir primary responsibility will be to provide world-class service and support to the Client Services Team, doctors, and patients. This role requires excellent customer service skills, a kind and compassionate approach to problem solving along with a great attention to detail. It is vital that this person have the intellectual fortitude to manage an issue and see it through to its conclusion.   

(This is a hybrid, full time position based out of our San Diego office with a schedule of Monday - Friday, 8AM -4:30 PM.)  

Key Responsibilities:

  • Interact and directly assist Client Services Specialists, Lab staff, and Billing Specialists as appropriate
  • Procure tissue samples from pathology labs
  • Completes follow up calls for pending procurement cases
  • Creates Kit Requests and Sample Return Requests for inquiring procurement facilities
  • Manages the Customer Support Outlook Inbox and routes emails appropriately
  • Interact with specialists and lab partners to resolve issues that arise
  • Ensure client and patient feedback is thoroughly documented
  • Enter test requisition data into LIS system and/or Salesforce
  • Learning and applying knowledge of testing, operations, sales strategies, and customer support philosophies
  • Navigating efficiently through, or having familiarity with, various laboratory information systems (LIS) and having proficiency in Microsoft Office products (Excel, Word, Access, and PowerPoint)
  • Resolving service problems by clarifying the customers’ complaint; determining the root cause; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution
  • Assisting in the development of procedures to meet client satisfaction in all areas of responsibility
  • Independently handling routine transactions, making decisions, and resolving routine problems by working directly with sales reps, medical team, operations team, clients, and patients
  • Empathizing with, actively listen to, and dealing sensitively and professionally with internal and external customers
  • Ensuring all work is performed in accordance with local, state, and federal regulations and company policies/procedures
  • Other duties as assigned

Who You Are:

  • Two years experience working in a medical or health care related industry
  • A working knowledge of general office duties
  • Managing High Volume Outbound Calls
  • Enthusiasm and an entrepreneurial spirit
  • Excellent verbal and written communication skills

 

 

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Veracyte is a multi-state employer, and this salary range may not reflect positions that work in other states.

Pay range
$19.20$26.40 USD

 

What We Can Offer You

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions.  We are proud to have been named a “Bay Area Top Workplace” for ten years in a row by the Bay Area News Group and “Best Places to Work in San Diego” in 2023 by the San Diego Business Journal.

 

About Veracyte

Veracyte (Nasdaq: VCYT) is a global genomic diagnostics company that improves patient care by providing answers to clinical questions, informing diagnosis and treatment decisions throughout the patient journey in cancer and other diseases. The company’s growing menu of genomic tests leverage advances in genomic science and technology, enabling patients to avoid risky, costly diagnostic procedures and quicken time to appropriate treatment. The company’s tests in lung cancer, prostate cancer, breast cancer, thyroid cancer, bladder cancer and idiopathic pulmonary fibrosis are available to patients and its lymphoma subtyping and renal cancer tests are in development. With Veracyte’s exclusive global license to a best-in-class diagnostics instrument platform, the company is positioned to deliver its tests to patients worldwide. Veracyte is based in South San Francisco, California. For more information, please visit www.veracyte.com and follow the company on X (Formerly Twitter).

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.

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Veracyte Headquarters Location

South San Francisco, CA

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Veracyte Company Size

Between 500 - 1,000 employees

Veracyte Founded Year

2006

Veracyte Total Amount Raised

$1,098,150,016

Veracyte Funding Rounds

View funding details
  • Post Ipo Equity

    $550,000,000 USD

  • Post Ipo Equity

    $194,000,000 USD

  • Post Ipo Equity

    $137,800,000 USD

  • Post Ipo Equity

    $55,100,000 USD

  • Post Ipo Equity

    $30,000,000 USD

  • Post Ipo Debt

    $45,000,000 USD

  • Debt Financing

    $15,000,000 USD

  • Series C

    $28,000,000 USD

  • Series Unknown

    $14,950,000 USD

  • Series B

    $28,000,000 USD

  • Series A

    $300,000 USD

Veracyte's Investors

Veracyte's Tech Stack

Company Collections For Veracyte