Care Navigator (Los Angeles) - Guaranteed

Guaranteed helps makes tough moments easier. By combining compassionate end-of-life care with cutting-edge technology, we deliver care how people want it. We are obsessed with providing for patients and families and want to change the cultural conversation around death.

Who You Are

• You are obsessed with patient experience and delivering excellence in care, support, and comfort through technology.

• You are driven, in work and in life, by your compassion for people.

• You believe the US Healthcare system is deeply problematic and inequitable, and you want to help architect a solution.

• You thrive when building alongside diverse teams, opinions, and cross-discipline roles.

• You are more than comfortable in a 0 to 1 startup. You manage yourself as well as anyone else and you love iterating quickly.

We’re looking to find our founding Care Navigator / Community Liaison for our MediCal programs. This individual is responsible for supporting members in improving their overall health through outreach and engagement activities. This role involves navigating the healthcare system, advocating for members, and collaborating with medical teams to ensure seamless care, and utilize evidence-based approaches to promote member participation

Location: Los Angeles, California

Job Type: Full Time

Job Responsibilities

Patient Recruitment:

• Identify and engage potential members eligible for Guaranteed's services

• Collaborate with hospitals, nursing homes, churches, community organizations, and doctor offices to source referrals

• Educate case managers and healthcare professionals about eligibility criteria and referral processes.

Community Outreach:

• Serve as a liaison between our organization and community partners.

• Build and maintain strong relationships with healthcare providers, community leaders, and organizations.

• Represent the organization at community events, meetings, and forums.

Care Coordination:

• Provide recurring care coordination for members

• Facilitate referrals to community support services based on members needs.

• Coordinate care plans with patients' primary care physicians (PCPs) and other healthcare providers.

• Monitor patient progress and adjust care plans as necessary.

Documentation & Reporting:

• Maintain accurate and confidential records of patient interactions and care plans.

• Prepare regular reports on outreach activities, patient recruitment, and care coordination outcomes.

Skills and Toolset You’ll Need to Bring

• Proven experience as an in-person marketer or community liaison.

• Demonstrated ability to work effectively with community partners, healthcare professionals, patients, and families.

• Understanding of and sensitivity to multi-cultural communities.

• Bilingual in Spanish preferred.

• Valid California Driver's license, valid automobile insurance and a clean driving record.

• Willingness to work Monday-Friday 8:30am-5:00pm, primarily in the field.

Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

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