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Business Operations Manager - ChartHop

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Job Title
Business Operations Manager
Job Location
Remote US
Job Description

Who we are:

ChartHop is transforming the way companies manage and support their people. By consolidating people data into one employee-centric platform to visualize, discover, and act on insights, ChartHop creates more informed, empowered, and connected organizations. From executives to individual contributors to every employee in between, ChartHop is designed for everyone in the organization.

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, BetterCloud, and Starburst. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz. Visit to learn more and follow ChartHop on Twitter and LinkedIn.

We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!


Business Operations Manager

We’re looking for a Business Operations Manager. You will work to define and optimize Sales & Customer Experience processes, develop strategies for technology systems, create and execute quarterly revenue plans, and measure and track metrics to enhance productivity. Additionally, you’ll work closely with Salesforce and Totango, provide support to our Sales & Customer Success team, and work cross-functionally to identify, develop and deploy new business processes.


We will measure your success through:  

  • New ARR generation
  • Sales process efficiency
  • Data accuracy


As a Business Operations Manager, you will:

  • Work closely with Finance, Business Operations, and Sales leadership on the design and implementation of solutions that maximize efficiency and conversion rates
  • Develop and track key metrics to be communicated across the Customer Experience and Sales org and leadership that provide insights into sales performance and operational efficiency
  • Design and implement a sales compensation structure that awards high performance and aligns incentives of sales team with business goals
  • Identify and improve key sales/account management processes to ensure efficiency and high performance across teams that scales over time
  • Work with Salesforce and adjacent sales tools, evaluating the efficacy of the technology across the stack
  • Implement communication structure and key metric frameworks between Finance, Marketing, Sales, and Customer Success
  • Partner with Sales, CX and Marketing operations to ensure cross-functional alignment
  • Support weekly, monthly & quarterly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact our growth trajectory
  • Engage with sales reps and sales leadership to get ongoing feedback on the sales process and structure and drive improvements



  • Experience in sales or revenue operations at a B2B SaaS organization, with a demonstrated history of improving sales productivity by providing data-driven insights for strategy planning and sales enablement
  • Expert in SFDC operations and thrive in leading initiatives across multiple teams and have a passion for sales and technology
  • Familiarly with Outreach and Zoominfo a plus
  • Strong proficiency in sales operations, automation and experience integrating workflows across multiple systems
  • Excel / Google Sheets wizard, SQL is a plus
  • Sharp analytical skills / data analysis capabilities
  • Strong ability to juggle multiple priorities and project


Unsure if you meet the qualifications? We seek to continue to grow an inclusive and representative team that will enhance our perspectives, skill sets, background and behaviors.  


We encourage Operations professionals who are passionate about this work to apply!


Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:

  • Fast: Move with intentional speed.
  • Inclusive: Welcome our differences.
  • Transparent: Trust, collaborate, share.
  • Optimistic: Dream big, think practically.


Perks and Benefits:

  • Inclusive Benefits and Perks for all humans(Medical, Dental, Vision, Life Insurance, LTD, STD
  • Mental Health Benefits
  • Fertility Benefits
  • Work from home supplies stipend
  • Professional development stipend
  • 20 Vacation days 
  • Flex Fridays
  • 401K Match for US Employees
  • Parental leave
  • Pet insurance
  • Mental Health benefits 
  • Many more 

Salary range - $110K- $130K base plus bonus and equity


Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!


ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

ChartHop Headquarters Location

New York, NY

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ChartHop Company Size

Between 100 - 500 employees

ChartHop Founded Year


ChartHop Total Amount Raised


ChartHop Funding Rounds

View funding details
  • Series C

    $20,099,981 USD

  • Series B

    $35,000,000 USD

  • Series A

    $14,000,000 USD

  • Seed

    $5,000,000 USD