Business Intelligence Analyst - Relay

About Relay: 

Relay is a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. We help the most important retailers in the UK (with global expansion on our roadmap) to deliver faster, more affordably, and more sustainably than existing solutions. For every parcel we deliver, we drive 40% fewer miles than- and emit roughly half of the greenhouse gases of existing solutions. 

As a highly-operational business, we rely on data to guide everything we do. We are a small but mighty team that work on everything from operations research to optimise thousands of parcel deliveries daily, to detailed business metrics that drive our expansion and investment decisions, and everything in between. 

We are investing heavily in our data team, and are looking for a motivated (mid-level to senior-level) Business Intelligence Analyst to work closely with business leaders to provide actionable insights and strategic guidance, to accelerate our growth, create efficiencies and maximise our profits. 

In this role, you will: 

• Work closely with the senior business leaders to define key performance indicators and metrics, to make sure we always know how our business is performing. 

• Proactively identify key areas for business improvement and recommend or evaluate strategic initiatives to optimise performance.

• Create engaging data stories and visualisations to bring Relay success in investor funding rounds, commercial pitches and geographic expansion. 

• Provide structure and challenge to high level business problems.

• Design and develop automated reports, dashboards, and data visualisations that provide actionable insights to stakeholders at all levels of the organisation.

• Identify, source and harness external datasets and metrics to generate insight and identify external trends that impact business performance.

• Collaborate with Data Scientists and Analysts to conduct ad-hoc analysis to evaluate the impact of specific business problems or opportunities.

• Get hands on! You will see the results of your analysis in action by spending time at our sortation warehouse and delivering parcels. 

You might be a great fit if: 

• You’re passionate about understanding the business and empathising with the stakeholders you're supporting. To succeed in this role you put yourself in the shoes of couriers and end customers.

• You love working and thrive in a dynamic company that is growing fast! 

• You’re excited to join the team early, and help define our data-led culture, tech stack and best practices. 

• You’re an independent and proactive worker team player, excited to learn from and share knowledge with others in the data team and wider business. 

• You have a passion for data storytelling, visualisations and quality communication

• You are highly organised, detail-oriented, and able to manage multiple projects and priorities in a challenging start-up environment

We are looking for candidates who: 

• Have a degree or equivalent experience in Business Analytics, or another quantitative or applied discipline.

• 3+ years of experience in business intelligence, data analysis, or a related field.

• Experience working with senior business leaders, investors or commercial teams.

• Leverage great business acumen to bring about results

• Experience in SQL, data visualisation and analytical tools and/or relevant programming languages (Python preferred). 

• Excellent communication and presentation skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

• Strong analytical skills that derive actionable insights and recommendations from data.

• Experience working in delivery or logistics companies is a benefit, but not essential. 

What we offer:

• 25 days annual leave per year (plus bank holidays)

• Generous equity

• Free membership of the gym in our co-working space

• Contributory pension scheme

• Hybrid working (3 days/week in the office); we're based in London near Old Street tube station

• A culture of learning and growth, where you're encouraged to take ownership from day one

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms, plus an annual offsite!