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Business Excellence Manager - ConnectRN

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Job Title
Business Excellence Manager
Job Location
Waltham, MA
Job Description

connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit

We are looking to hire a Business Excellence Manager to scope and drive process transformation across the organization. Reporting to our Senior Manager of Operations, the Business Excellence Manager will collaborate with stakeholders to help scale services across the company.

You will…

  • Lead process improvement scoping and design to streamline service delivery and enhance clinician experience
  • Partner with cross-functional teams including clinician experience, sales, customer support, and product to drive process improvement 
  • Dig into complex problems and come up with creative solutions
  • Leverage data to provide business recommendations and measure process optimization
  • Concept, design, and execute tests based on data-led hypotheses
  • Drive process adoption through collaboration with stakeholders
  • Develop and implement policies and procedures for internal and external teams

You have…

  • Demonstrated success in scaling processes and systems that support efficient product-led growth
  • Experience and comfort with managing multiple projects and stakeholders 
  • Excellent time management and prioritization skills
  • Comfort building expertise with new tools and the ability to independently execute against goals
  • Experience with reporting tools like QuickSight, Looker or Tableau and expertise in Excel
  • A strong desire for collaboration with the ability to communicate and listen
  • Ability to communicate complex information and processes in a streamlined, easy-to-understand fashion
  • Experience in mentoring and/or managing team members
  • Ability to work in a fast paced environment and manage multiple priorities across the organization

You’ll get…

  • 100% employer-paid premiums for your (and your family's) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
  • Health Savings Account with contributions from connectRN of up to $2,000 annually
  • Free gym and parking on-site
  • Flexible time off policy
  • 401k with match
Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time.
connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

ConnectRN Headquarters Location

Waltham, MA

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ConnectRN Company Size

Between 100 - 500 employees

ConnectRN Founded Year


ConnectRN Funding Rounds

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  • Debt Financing

    $65,000,000 USD

  • Series Unknown

    $76,000,000 USD

  • Series C

    $6,000,000 CHF

  • Series B

    $1,477,800 USD

  • Series Unknown

    $8,527,049 USD

  • Convertible Note

    $2,525,000 USD

  • Seed

    $500,000 USD

  • Seed

    $100,000 USD

ConnectRN's Industries

ConnectRN's Tech Stack