Business Consultant - Solution Consulting - Five9

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Job Title

Business Consultant - Solution Consulting

Job Location

United States (Remote)

Job Listing URL

https://www.five9.com/about/careers/job-detail?gh_jid=4952301004

Job Description

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Assist in establishing the business consulting practice, including defining the engagement process, creating required documents and artifacts and proposing relevant performance metrics
Partner with the Five9 Sales and Services Organizations to identify and pursue business opportunities
Foster value with business executives, decision makers and organizational influencers by focusing on our customer’s business mission and drivers, metrics and current operational challenges
Through a consultative approach, benchmark existing operations and business value models for Cloud transformation and the use of AI and Automation
Conduct interviews and facilitate workshops to understand a customer or prospects current operational and/or technology challenges, market drivers and corporate objectives
Collect and analyze relevant customer data, and use it to support business drivers and recommendations
Document and present findings and recommendations to organizational stakeholders
Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the organization
Establish and maintain lines of communication with internal stakeholders on key initiatives
Works with Marketing and Product Managers to influence new products and/or solution requirements

Key Qualifications:

Education - Bachelors or Equivalent Experience
10+ Years of experience required
Extensive on-site and web-based presentation experience and skills
Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships
Previous consulting experience required
Contact Center practical and management experience in operational and/or technical disciplines
Finance and Healthcare vertical experience strongly preferred
Ability to Travel (40-60%)

#LI-Remote, #LI-VC1

As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependants.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$103,500—$200,600 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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