Billing Operations Analyst - ActiveCampaign

Job Title: Billing Operations Analyst
Job Location: Chicago
Job Listing URL: https://jobs.lever.co/activecampaign/494f91a4-7a40-4b6a-a510-de226b61e35c
Job Description: As our next Billing Operations Analyst, you won't just be maintaining systems – you'll be at the forefront of driving financial integrity and scalability across our entire order-to-cash lifecycle. You will act as the key subject matter expert for our Zuora Billing and Revenue platforms, partnering directly with Finance, Product, and Engineering to architect billing solutions that support our global expansion and ambitious growth targets. This role is about translating complex business and financial strategy into optimized system configurations, ensuring every transaction is accurate, efficient, and compliant. Your contributions will directly impact our financial reporting, close timelines, and overall operational performance.
On a typical day, you might:
Serve as the subject matter expert for Zuora Billing and Zuora Revenue, translating complex business requirements from Finance, Sales, and Product into scalable and compliant billing system configurations.
Configure and maintain all aspects of Zuora, including the product catalog, invoice templates, workflows, approval logic, and discount structures, ensuring accuracy for new product launches and changing business models.
Collaborate cross-functionally with Engineering and Revenue Operations to define, validate, and ensure the integrity of integrations between Zuora, CRM, ERP, and payment systems throughout the order-to-cash process.
Drive continuous improvement initiatives by building and optimizing Zuora Workflows to automate manual billing tasks, streamline month-end close activities, and enhance overall operational efficiency.
Partner closely with the Finance and Accounting teams to ensure accurate revenue recognition mapping (ASC 606 / IFRS 15) for all charges and accounting codes, supporting audit and compliance reviews.
Monitor and maintain data integrity across subscriptions, accounts, and transactions, providing analytical insights and reporting on billing accuracy, automation coverage, and close timelines.
The ideal candidate will bring:
3+ years of hands-on experience in billing operations, finance systems, or order-to-cash in a SaaS company.
Extensive hands-on experience with Zuora Billing and Zuora Revenue is a must.
Deep understanding of the entire subscription lifecycle (new business, renewals, amendments, cancellations) and associated financial implications.
Proven knowledge of revenue recognition principles (ASC 606 / IFRS 15) and the ability to map financial logic into system configurations.
Proficiency with Zuora Workflows (including the ability to build, test, troubleshoot, and optimize them) and experience with Zuora Data Queries and Data Loader/Uploader.
Exceptional analytical skills and comfort working with large data sets (experience with SQL, Excel, or BI tools is a strong plus).
A process improvement mindset focused on automation, scalability, and efficiency to enhance the company's financial performance.
Experience supporting month-end close, audits, and compliance reviews, as well as troubleshooting and resolving payment declines, billing errors, and revenue issues.
Excellent communication skills with the ability to effectively bridge technical discussions with non-technical business partners across Finance, Product, and Engineering.