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Associate IT Analyst - Acquia

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Job Title
Associate IT Analyst
Job Location
Pune, India
Job Description

Associate IT Analyst (1886)
Location: Pune, India

About Acquia:

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

Position Overview:

Acquia’s global IT support team is seeking an experienced IT Analyst to work in our Pune, India office.  As a member of the global IT support team the IT Analyst will help support all of our APJ locations and provide off-hours support to our other global offices worldwide while being exposed to the latest technologies.

Responsibilities include, but are not limited to:

  • Provision/deprovision accounts and perform password resets across all our SaaS systems
  • Troubleshoot end-user issues with laptops, peripherals, printers or software
  • Troubleshoot connectivity issues with ISP, network, WiFi or VPN
  • Troubleshoot issues with audio/video and video conferencing systems
  • Provide training on IT systems for new hires during onboarding process
  • Document technical problems, resolutions, and processes for assigned tasks and projects
  • Procure, setup, and distribute Apple laptops and peripherals to end-users
  • Maintain computer and peripheral inventory levels
  • Participate in the implementation of various IT projects

Minimum Qualifications:

  • Must be dependable, reliable, and able to work independently or as a member of a team
  • Self-starter that thrives in a fast-paced and unpredictable work environment
  • Strong problem-solving abilities, initiative, and ability to thrive under pressure
  • Prior experience supporting Apple devices and managing them with Jamf; Apple certified a plus
  • Understanding of network principles
  • Excellent interpersonal and communication skills

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia Headquarters Location

Boston, MA

Acquia Company Size

Between 800 - 5,000 employees

Acquia Founded Year

2007

Acquia Funding Rounds

  • Series G

    $55,000,000 USD

  • Series F

    $50,000,000 USD

  • Series E

    $30,000,000 USD

  • Series D

    $15,000,000 USD

  • Series C

    $8,500,000 USD

  • Series B

    $8,000,000 USD

  • Series A

    $7,000,000 USD