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Academy Operations Specialist - Netskope

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Job Title
Academy Operations Specialist
Job Location
Bengaluru, Karnataka, India
Job Description

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

NOTE: This role is based in Bangalore (hybrid set-up).

 

About the Job:

Netskope is looking for a candidate who is highly organized and can work independently in a fast-paced and highly transactional environment. Candidates should have the skill and flexibility to assimilate new responsibilities and projects quickly. Your primary responsibility will be to administer and help manage day-to-day operations of our Channel Sales and Academy operations, including managing requests from stakeholders, conducting processes related (profile set up, deal registration, class registration, training requirements, etc.), system administration (both for our Learning Management System (LMS) and Partner portal), and ensuring accurate data reporting. You will field requests from our customers, partners and employees.

The successful Academy Operations Specialist will quickly master the operation of a SaaS based LMS and Partner portal and possess strong skills using related business applications


Role Responsibilities:

  • Supports internal, customers, and partner requests pertaining to operations and functionality of the LMS and Partner portal
  • Administration and operations of our Learning Management System (LMS) for the Netskope Academy Training Program, including processing requests, testing changes, implement system standards / policies, and ensure overall successful operations
  • Act as first line of review for all deal registrations submitted by our partners
  • Respond to partner inquiries related to program requirements, incentive claims, partner portal issues, training requirements, and other partner inquiries
  • Understands how the LMS interacts with other key systems
  • Support and coordinate with team members in identifying training team protocols and processes.
  • Receive and respond to requests to become a Netskope partner by managing the vetting process and enforcing CPI regulated requirements. 
  • Assist with tracking and reporting of related program operations (registration data, training credit, incentive programs, deal data, etc.) 
  • Train and support distribution partners on quoting and ordering processes
  • Process training registrations quickly and efficiently and communicate as needed with students. 
  • Ability to effectively communicate with people outside of our organization, representing Netskope to prospective and current customers, partners, employees and vendors.
  • Communicate with classroom instructors and convey all required information for each training event.
  • Develop constructive and cooperative working relationships with other Netskope departments.
  • Perform day to day administrative tasks and guiding emails to the appropriate team member for quick response.

 

Required Capabilities And Skills:

  • 3+ years of experience in a similar role
  • 2+ LMS configuration and administration experience (including uploading and managing content, and users)
  • Experiencing working in an operational and data driven team
  • Proficient in Google G-Suite/Google Workspaces and MS Excel
  • Project management skills is a must
  • Excellent communication skills
  • Experience writing clear step-by-step instructions to meet well-defined objectives
  • Familiarity with training programs, policies and practices
  • People oriented, enjoys working with others and working on group projects
  • Detail oriented
  • Flexible - Able to handle change in a calm, cool, manner
  • Excellent record keeping skills are a must

 

Education:

  • AA/AS degree or equivalent is required. BA/BS is a strong plus

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

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Netskope Headquarters Location

Santa Clara, CA

View on map

Netskope Company Size

Between 1,000 - 5,000 employees

Netskope Founded Year

2012

Netskope Total Amount Raised

$1,441,100,032

Netskope Funding Rounds

View funding details
  • Convertible Note

    $401,000,000 USD

  • Series Unknown

    $300,000,000 USD

  • Series G

    $340,000,000 USD

  • Series F

    $168,700,000 USD

  • Series E

    $100,000,000 USD

  • Series D

    $75,000,000 USD

  • Series C

    $35,000,000 USD

  • Series B

    $15,900,000 USD

  • Series A

    $5,500,000 USD