iRhythm Technologies is redefining the standard for ambulatory cardiac monitoring.
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.
About this role:
iRhythm is currently seeking an experienced Workforce Management Specialist to work in our Lincolnshire, IL or San Francisco, CA office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
This individual is responsible for forecasting, reporting and capacity planning across several cross functional groups and locations in order to meet or exceed Customer Care service level goals. This position will be responsible to build out a work force management operation which will include the real- time management, long-term, medium term and short- term forecasting, scheduling adjustments and reporting key metrics. Responsible for the creation of policies that impact workforce management and the workforce and works closely with leadership to ensure the communication and enforcement of these policies. This position will also analyze real time and historical call center performance and identify opportunities to improve performance.
Specific job responsibilities include:
You are an experienced Workforce Management Specialist (Other details can be included here or we can just bullet point this section)
Location: San Francisco, CA or Lincolnshire, IL
What’s in it for you:
This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.
iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!
FLSA Status: Exempt
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
Make iRhythm your path forward.
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