Connect the world with the leading platform for Voice, SMS, and Video
Because you belong at Twilio - - Remote OR San Francisco, Atlanta, Chicago, Denver or New York offices
The Who, What, Where and Why
Customer engagement is the next frontier for every disruptive brand. Contact centers are at a tipping point; undergoing transformation from legacy based technology to cloud to provide a differentiated customer experience over any channel of interaction. We are looking for a Sr. Director to execute our contact center go-to-market efforts and evangelize Twilio Flex.
You are someone who has in-depth knowledge of developing and scaling go-to-market activities and creating new market categories for software applications. You have three core attributes needed for this role - business acumen, creativity in communication, technical point-of-view. You’ve used metrics and analysis to drive informed business decisions. To demonstrate your technical aptitude, you are comfortable telling stories using code or keynote. You have a degree in Computer Science or Engineering, or Business. You have an established voice in the cloud community and a well connected network of customer experience or IT executives. A background in the contact center industry is not a requirement, but is a bonus.
As the leader of Twilio Flex marketing team and a senior member of the product marketing team, your goal is to get businesses to adopt Flex by showcasing product features and innovative customer deployments, mapping Flex capabilities to customers' business needs. You will establish Twilio’s thought leadership as a contact center expert at customer meetings, industry and corporate events, and through community sites and social media. You will work globally to deliver keynotes and workshops; develop adoption and acceleration strategies and deeply understand the personas and customer needs.
MEASUREABLE SCORECARD: TALENT & EMPLOYER BRAND MANAGER
Twilio Flex is powered by every team within Twilio. This role is pivotal to Flex’s success by leading cross functional efforts across product, marketing and sales. This role will shape Twilio’s success in penetrating $20B+ contact center industry and building a sustainable business.
Twilio is truly unique. We are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest weeks tackling hard problems and creating innovative ideas. We have a cultural foundation built on diversity, inclusion and innovation, and we want you and your ideas to thrive at Twilio. Come join us.
This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.