Social Media Manager at MasterClass

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(17 open jobs)

Online classes taught by the world's greatest minds.

Job title
Social Media Manager
Job listing last updated at
Sep 24, 2020
Job listing location
San Francisco, CA
Job listing source
Job listing link
External link
Bay Area company location: 475 Brannan St Ste 220, San Francisco CA

Job description

Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best.  We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller.  Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles.  We have created online classes taught by famous masters— Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come.

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes.

What we are looking for:

MasterClass is looking for a Social Media Manager to oversee the day-to-day publishing, reporting, and community management of its social media channels. Our ideal candidate is a collaborative, highly creative and data-driven strategic thinker, with meticulous attention to detail, who thrives in a fast-paced startup environment.  

Responsibilities of the role: 

  • Daily engagement with MasterClass members across all owned social media platforms, including but not limited to Facebook, Instagram, LinkedIn, Pinterest, Twitter, and YouTube.
  • Lead day-to-day content strategy and publishing of content to owned social media channels.
  • Actively listen and monitor social conversations across owned channels and the larger social web to stay abreast of social, technology and behavioral trends to inform our social media strategy.
  • Track and identify new opportunities for MasterClass to participate in real-time opportunities, pop culture moments, and trending topics.
  • Partner with community and support teams to assist with resolving customer inquiries and identify potential issues that require escalation and involvement of the legal team.
  • Execute real-time activations, campaigns and other events as needed.
  • Manage external agency partners and influencers for ongoing marketing programs and seasonal campaigns.


  • Minimum five years experience managing social media channels, preferably for a consumer or entertainment brand. Agency experience is a plus.
  • Experience with community management across multiple social channels, supporting integrated brand marketing campaigns with solid experience using analytics and reporting tools.
  • Knowledge of Khoros Marketing and Analytics software a plus.
  • Exceptional writing, storytelling, copy-editing, and proofreading skills.
  • Highly organized with meticulous attention to detail.
  • A genuine team player with solid interpersonal skills.

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.

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