Senior Manager, Global KYC at Coinbase

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(64 open jobs)

Coinbase is the easiest and most trusted place to buy, sell, and manage your digital currency.

Job title
Senior Manager, Global KYC
Job listing last updated at
Feb 9, 2021
Job listing location
San Francisco, CA
Job listing source
Job listing link
External link
Bay Area company location: 548 Market St #23008, San Francisco CA

Job description

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

This role is for the Senior Manager Global KYC as part of the AML function in the Enterprise Compliance team, reporting to the Global Head of Anti-Money Laundering. The role will be responsible for managing a team responsible for the global Coinbase KYC/Onboarding program including setting and adhering to KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the global KYC/CDD/Onboarding subject matter expert and escalation point for both to the wider AML function and X-functionally and manage relevant projects related to onboarding/domestic or international expansion/remediation projects. You will be required to build strong working relationships x-functionally, particularly with the Coverage team and work with senior compliance leadership in setting departmental priorities and resource planning and allocation to align with business objectives and annual plans. 

To be successful in this role you will need to be quick to learn the business, have an enthusiastic and positive attitude and have a strong knowledge of KYC and AML best practices. The role will include responsibility for certain core compliance activities such as assisting with regulatory responses including OFAC, FinCEN, JFSA, CBI and FCA responses, compliance policy document updates, and other general core compliance activities.



  • Ensure KYC/Onboarding policies, procedures and processes are kept up to date and appropriate for the global AML program model
  • Stay abreast of relevant regulatory changes or new regulatory requirements and scope compliance impact requirements to ensure timely implementation as needed
  • Cross functional collaboration with the other Compliance and business teams on emerging regulations.
  • Develop, implement and maintain team standard operating procedures ensuring global consistency where possible for the onboarding and enhanced due diligence functions
  • Research, develop and establish methodologies, protocols and processes to facilitate or enhance the client onboarding experience.
  • Guide and oversee a quality assurance program over first line or compliance operational staff output and escalations
  • Serve as an enterprise-wide advisor of AML/KYC & Onboarding/CDD compliance risks to the organization, educating the business and helping them design and/or remediate controls weaknesses and in response to regulatory exam or CMT program findings 
  • Serve as an escalation point for complex issues within and outside the Compliance team
  • Collaborate with global compliance operation owners of risks and controls to ensure cohesive and comprehensive external interactions with banking partners, clients and regulators
  • Collaborate with international teams to prepare and document responses and gather materials for licence applications, third party partners, and examination agendas globally; ensure accuracy of responses, leveraging prior communications or responses to ensure consistency
  • Collaborate with Vendor Management team to establish compliance related third party risk and control effectiveness of external and/or third party control environments
  • Collaborate with internal and external audit assurance providers globally to maintain open lines of communication on assurance initiatives at Coinbase


Strategic Objectives:

  • Support development of strategically aligned OKRs
  • Oversee and drive the OKR achievement and delivery of key initiatives

Employee Engagement:

  • Enact and advocate the Coinbase Values and Culture
  • Encourage team participation in the semi-annual Employee Engagement surveys

Essential Qualifications/Requirements:

  • Relevant degree level qualification
  • Understanding of the Institutional space, including in the traditional finance, payments industry an/or crypto industry
  • Experience with interacting with state and national regulators
  • Exceptional analytical skills
  • Strong communication skills and presence: ability to interface with regulators and executive teams
  • Work in a cross functional and matrixed environment
  • Ability to travel regionally, at times internationally

Preferred Qualifications/Requirements:

  • Experience working in a fast paced global organization 
  • Entrepreneurial attitude and experience with, or the ability to adapt to, a rapidly growing start-up with associated complexities and ambiguities
  • Effective project management skills with the ability to oversee multiple projects at any one time
  • Ability to work across functions and time zones
  • Understanding of/strong interest in blockchain technology and crypto, payments and/or financial services industry
  • Knowledge of BitLicense and NY DFS Trust Company License requirements
  • Knowledge of key global regulatory agents and regimes
  • Global experience in assessing governance related risks and controls or auditing information systems and controls 
  • Experience either working inside a global financial regulatory agency or managing global regulatory compliance programs and examinations for a regulated financial institution
  • Management experience in a matrixed environment and technology/fintech organization

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